Experienced Customer Success Manager – Delivering Exceptional CX Across the Globe

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further! blithequark, the world's leading Automated CX Assurance Platform provider, is seeking an exceptional Customer Success Manager to join our team based remotely in Australia. At blithequark, we're dedicated to helping leading brands across the globe deliver better CX with less effort, cost, and risk. Our cutting-edge platform supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing, and production monitoring. We're proud to say that every day, the most recognizable brands across the globe trust us to deliver customer smiles at scale.

About blithequark

blithequark is a global, growing company that's committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive, and authentic workplace. We're passionate about delivering excellence, innovating boldly, and embracing curiosity. Our values drive us forward, shaping a culture where innovation and excellence thrive.

The Role

As a Customer Success Manager at blithequark, you'll play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions. You'll be responsible for:

• Owning customer outcomes and ensuring each customer receives value from blithequark's solutions throughout their lifecycle
• Understanding the value of blithequark to the customer and being able to articulate that through measurable ROI back to key stakeholders and executives
• Acting as a program manager throughout the entire customer journey, including oversight of professional services engagements
• Understanding customer pain points and strategic objectives and how they can be solved with blithequark's technology
• Building adoption and value plans with customers to set a long-term vision for success and growth
• Delivering insights based on customer and industry usage to identify areas for improvement, optimization, and expansion
• Acting as an escalation point when things are not going to plan
• Organizing and hosting regular client check-in meetings and Executive Business Reviews
• Coordinating and managing client special requests projects
• Identifying new opportunities within our existing customer base to grow revenue through Cross-sell and Upsell
• Travel may be required from time to time

Your Skills and Expertise

To succeed in this role, you'll need:

• Consistently delivers excellent customer experience: 5+ years of experience in a Customer Success Role
• Strategic mindsight with experience managing large, multinational accounts
• Ability to have strategic conversations with and confident presenting to senior customer executives
• Ability to act as a quarterback to leverage internal resources to deliver customer outcomes
• Proven track record of meeting and exceeding targets
• Strong technical acumen to add value to customer discussions and translate product strengths into business value
• Strong program management skills
• Strong analytical skills/ability to identify patterns and spot trends
• Previous experience working in a SaaS environment, or telecoms would be a distinct advantage
• Knowledge of testing, the software development lifecycle desirable
• Bachelor's degree in a related discipline is desirable

You Are

If you're a motivated, organized, and process-driven individual who shows initiative, is customer-focused, articulate and confident, and a communicator and problem solver, we'd love to hear from you!

Why Join Us?

At blithequark, you'll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. We're committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive, and authentic workplace. We offer a flexible work environment, competitive compensation, and a work culture that's results-oriented, fast-paced, and focused on continuous improvement, while maintaining a family-first, team-oriented, and ever-positive atmosphere.

How to Apply

If you're passionate about delivering exceptional customer experiences and are eager to contribute to a dynamic, growing team, we'd love to hear from you! Please submit your application online now. We can't wait to hear from you!

Note

Agencies: Thanks but we've got this one! Please, no phone calls or emails to any employees of blithequark outside of the Talent Acquisition team. blithequark's policy is to only accept resumes from Agencies via the blithequark Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the blithequark Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of blithequark and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid. Apply for this job