Experienced Customer Success Manager – Automotive Industry Expertise

At blithequark, we're revolutionizing the way businesses interact with their customers, and we're looking for a seasoned Customer Success Manager to join our growing Auto vertical team. As a key member of our team, you'll play a crucial role in onboarding, driving adoption, and ensuring long-term satisfaction and retention across a portfolio of mid-sized automotive customers. In this player-coach environment, you'll operate with high autonomy, acting as a trusted advisor to dealership stakeholders from initial setup through renewal. You'll also have the opportunity to help build the operational playbook for how blithequark supports success in the auto market. If you're passionate about delivering exceptional customer experiences and have a deep understanding of the automotive industry, we want to hear from you.

About blithequark

blithequark is a leading provider of innovative solutions that help businesses thrive in today's fast-paced market. Our team is dedicated to delivering exceptional customer experiences, and we're committed to creating a work environment that's collaborative, inclusive, and supportive. As a member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for innovation and customer success.

Key Responsibilities

As a Customer Success Manager, you'll be responsible for:

• Building trusted relationships with mid-market automotive customers and dealership decision-makers
• Driving onboarding, training, and strategic check-ins with a focus on practical outcomes and ROI
• Supporting customers in leveraging AI-powered lead handling and marketing automation tools
• Acting quickly and independently to resolve issues, bringing in internal resources as needed
• Monitoring customer health and identifying risks or upsell opportunities proactively
• Coordinating success planning, business reviews, and renewal processes for assigned accounts
• Contributing to the playbook for growing the Auto vertical, sharing trends and customer insights internally

Requirements

To be successful in this role, you'll need:

• 4–6+ years of experience in Customer Success, Account Management, or client-facing roles in automotive tech
• Direct dealership experience or strong familiarity with retail dealership operations (required)
• Experience with SaaS tools, automotive CRMs, or digital marketing platforms
• Proven ability to manage accounts independently and proactively solve customer challenges
• Excellent verbal/written communication and relationship-building skills
• Tech-savvy with comfort navigating multiple tools (Salesforce, Looker, Google Workspace); familiarity with automotive CRMs is a plus
• Strong organizational skills in a fast-paced, constantly evolving environment
• Bachelor's degree or equivalent experience
• Ability to travel periodically based on customer and business needs

Skills and Competencies

To excel in this role, you'll need to possess:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Proficiency in CRM software and other sales tools
• Familiarity with automotive industry trends and best practices
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. As a Customer Success Manager, you'll have the opportunity to:

• Develop your expertise in customer success and account management
• Collaborate with cross-functional teams to drive business growth and innovation
• Participate in training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow in your role
• Enjoy a dynamic and supportive work environment that encourages creativity and innovation

Work Environment and Company Culture

blithequark is a collaborative and inclusive work environment that values diversity, equity, and inclusion. We're committed to creating a workplace that's supportive, flexible, and empowering. As a Customer Success Manager, you'll have the opportunity to work with a talented team of professionals who share your passion for customer success and innovation.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• Base pay ranging from $85,000 - $100,000 per year
• 20% variable bonus for an expected On-Target Earnings (OTE) of $102,000 - $120,000 per year
• Comprehensive health, dental, and vision benefits
• Flex time PTO
• 401k
• Equity
• Opportunities for professional growth and development

How to Apply

If you're a motivated and experienced Customer Success Manager with a passion for the automotive industry, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at blithequark. Apply for this job