Experienced Tier 1 Remote Customer Support Specialist – Phones, Chats, and E-Books – Blithequark
Are you a customer support expert with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Blithequark is seeking highly skilled and motivated individuals to join our team as Tier 1 Remote Customer Support Specialists. As a Mod Contractor, you will be part of a global network of talented professionals who are dedicated to providing top-notch support to some of the world's most innovative brands.
About Blithequark
Blithequark is a leading provider of managed digital engagement services, connecting companies with their customers in a meaningful way. With a global presence in 70+ countries and a team of 10,000+ Mods, we bring companies closer to their customers than ever before. Our clients include top-tier brands like the NFL, Zendesk, and Topps, who rely on us to deliver exceptional customer experiences.
Job Summary
As a Tier 1 Remote Customer Support Specialist, you will be responsible for providing top-notch support to customers via phone, chat, and email. You will be the first point of contact for customers, resolving their issues and concerns in a timely and professional manner. You will also have the opportunity to work on a variety of projects, including e-books, and collaborate with a global team of Mods to deliver exceptional results.
Key Responsibilities
* Provide Tier 1 level support to customers via phone, chat, and email
- Resolve customer issues and concerns in a timely and professional manner
- Collaborate with a global team of Mods to deliver exceptional results
- Work on a variety of projects, including e-books
- Utilize Zendesk and other ticketing systems to manage customer interactions
- Troubleshoot and resolve technical issues for web and mobile apps
- Multitask in multiple browsers and browser tabs while handling customer communications
- Provide technical support for Mac, PC, iOS, Chromebook, Kindle Fire, and Android devices and applications
- Walk customers through the process of navigating a mobile app/website and downloading/installing an application
- Demonstrate a professional demeanor and show empathy when interacting with customers
- Meet or exceed performance metrics and quality standards
Requirements
* 1+ year of experience in customer support, preferably in a Tier 1 environment
- Experience with Zendesk and other ticketing systems
- Experience with troubleshooting and problem-solving technical issues for web and mobile apps
- Strong ability to multitask in multiple browsers and browser tabs while handling customer communications
- Tech-savvy with Mac, PC, iOS, Chromebook, Kindle Fire, and Android devices and applications
- Strong ability to walk customers through the process of navigating a mobile app/website and downloading/installing an application
- Professional demeanor and strong ability to show empathy when interacting with customers
- Reliable internet speed and service
- Dedicated laptop or desktop computer with Windows 10 or above
- Quality headset
- Quiet workspace to take calls
- Willingness to install MSQ security software and 2FA app on the phone
Preferred Qualifications
* Experience working in a remote or flexible schedule environment
- Experience with e-books and other digital content
- Strong knowledge of customer support principles and best practices
- Experience with social media and community management
- Strong ability to work independently and as part of a team
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
What We Offer
* Flexible self-scheduling
- Access to 'Hot Gigs' postings exclusive to the Blithequark Network
- Work from home
- Competitive hourly rate – discussed during your first interview
- Paid orientation
- Opportunity to work with top-tier brands and clients
- Opportunity to develop your skills and expertise in customer support and digital engagement
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Work Environment and Culture
Blithequark is a global company with a diverse and inclusive culture. We value creativity, innovation, and collaboration, and we are committed to providing a work environment that is supportive and empowering. Our Mods are the heart of our business, and we strive to create a culture that is fun, dynamic, and rewarding.
Compensation and Benefits
* Competitive hourly rate – discussed during your first interview
- Paid orientation
- Flexible self-scheduling
- Access to 'Hot Gigs' postings exclusive to the Blithequark Network
- Work from home
- Opportunity to develop your skills and expertise in customer support and digital engagement
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and experienced customer support professional who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunity Employer
Blithequark is an Equal Opportunity Employer. We are committed to diversity and inclusion, and we welcome applications from qualified candidates of all backgrounds. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
Note
A Chromebook is not sufficient for Blithequark projects. Dedicated laptop or desktop computer with Windows 10 or above is required. Apply for this job