Experienced Customer Marketing Manager – Remote, USA – Drive Customer Advocacy and Retention Efforts Across the AMS Region

At blithequark, we're on a mission to revolutionize the way people connect, collaborate, and succeed in a rapidly changing world. As a Customer Marketing Manager, you'll play a pivotal role in leading customer advocacy and retention efforts across the Americas region, driving business growth, and fostering a community of engaged advocates. If you're passionate about customer-centric marketing, have a proven track record of success, and are eager to join a dynamic team, we encourage you to apply.

About blithequark

blithequark is a leading provider of innovative software solutions that empower individuals and organizations to achieve their full potential. Our cutting-edge products and services have transformed the way people work, communicate, and interact with each other. With a strong commitment to customer satisfaction, we've built a loyal community of customers who trust and rely on our solutions.

Job Summary

As a Customer Marketing Manager, you'll be responsible for developing and executing a customer marketing program that drives referenceable customers, published case studies, and engaged advocates throughout North and Latin America. You'll work closely with our Customer Success and Sales teams to identify opportunities, develop strategies, and measure the success of our customer marketing initiatives.

Key Responsibilities

* Develop and execute a customer marketing program that aligns with blithequark's business objectives and customer needs

• Collaborate with Customer Success and Sales teams to identify opportunities and develop strategies for customer advocacy and retention
• Design and implement programs to increase referenceable customers, published case studies, and engaged advocates
• Develop and maintain relationships with key stakeholders, including Customer Success Managers, Sales Representatives, and Customer Advocates
• Analyze data and metrics to measure the success of customer marketing initiatives and make data-driven decisions
• Stay up-to-date with industry trends, best practices, and emerging technologies to inform customer marketing strategies
• Develop and maintain a deep understanding of blithequark's products and services to effectively communicate their value to customers

Requirements

* 2-3 years of experience in B2B tech marketing, with a focus on customer marketing, advocacy, or post-sale engagement programs

• Proven success working with Customer Success and Sales teams, ideally across multiple segments or regions
• Hands-on experience with third-party review platforms (G2, Gartner Peer Insights) and reference management tools
• Strong understanding of customer marketing principles, including customer journey mapping, segmentation, and personalization
• Excellent communication, project management, and analytical skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects
• Strong attention to detail and ability to meet deadlines

Benefits

* Competitive compensation, including stock-based options

• Flexible PTO and paid holidays
• 401(k) with employer matching
• Comprehensive Health insurance package, including 100% employer-paid medical coverage
• Up to 12 weeks of Parental Leave
• Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
• Quarterly team events and companywide celebrations
• Open door policy, no dress code rules, frequent all Hands and Leadership Lunches

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth, creativity, and innovation. As a Customer Marketing Manager, you'll have the opportunity to:

• Work with a talented team of professionals who are passionate about customer-centric marketing
• Develop and execute customer marketing programs that drive business growth and customer satisfaction
• Stay up-to-date with industry trends and emerging technologies to inform customer marketing strategies
• Collaborate with cross-functional teams to identify opportunities and develop strategies for customer advocacy and retention
• Receive comprehensive training and development opportunities to enhance your skills and knowledge

How to Apply

If you're a motivated and results-driven professional with a passion for customer-centric marketing, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and free from discrimination. If you require accommodations during the application or interview process, please let us know. Apply for this job