Experienced Licensed Customer Service Agent – Home Insurance Expertise Required
At blithequark, we're revolutionizing the insurance industry by putting customers at the forefront of everything we do. As a Licensed Customer Service Agent, you'll be the face of our company, providing exceptional support to our policyholders and helping them navigate the world of home insurance. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and are eager to join a dynamic team, we want to hear from you!
About blithequark
blithequark is a forward-thinking, direct-to-consumer digital insurer that's changing the game in the home insurance market. We're committed to making policies convenient, affordable, and easy to understand. Our technology platform delivers a seamless user experience, customized options for coverage, and fast, high-quality claims service. As a fully licensed carrier, we offer coverage through our reciprocal exchanges, which are owned by our policyholders. We're proud to be an Equal Employment Opportunity and Affirmative Action Employer, celebrating diversity and promoting inclusivity in all aspects of our business.
The Role
As a Licensed Customer Service Agent, you'll be the first point of contact for our customers, handling their inquiries, concerns, and issues related to their policies. You'll work closely with our team to resolve customer complaints, provide policy information, and ensure that our customers receive the best possible service. Your expertise in the property insurance space will be invaluable in helping us deliver exceptional customer experiences.
Responsibilities
* Handle customer inquiries and concerns via phone, email, and chat
- Provide policy information, explain coverage options, and answer questions related to policies
- Resolve customer complaints and issues in a timely and professional manner
- Collaborate with our team to identify and implement process improvements
- Participate in ongoing training and professional development to stay up-to-date on industry developments and best practices
- Work closely with our underwriting team to ensure accurate policy information and seamless customer experiences
Requirements
* Active Property & Casualty (P&C) or Personal Lines insurance license
- Experience in a call center or high-incoming call volume environment
- Bilingual (Spanish speaking) preferred
- Home insurance experience highly preferred
- Superior customer service skills, with a focus on empathy and problem-solving
- Ability to work in a fast-paced environment with limited structure
- Proficient in Google suite or similar tools and comfortable navigating multiple tools and windows at the same time
- A need for efficiency, always looking for ways to make processes better
Availability
We're looking for candidates who can work our following shifts (will be placed based upon need):
- 9:00 AM-6:00 PM CST
- 10:00 AM - 7:00 PM CST
Benefits
At blithequark, we believe in taking care of our Kinfolk. That's why we offer a comprehensive benefits program, including:
- Medical, Dental, Vision, Life Insurance, Short and Long Term Disability Insurance options
- Employee Assistance Program
- Elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance, and pet insurance
- Competitive salary and company equity through Restricted Stock Units (RSUs)
- 401K with company match of up to 4% of eligible earnings
- 16 days of accrued PTO per year plus 10 paid holidays (8 company holidays plus 2 floating)
- A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non-birthing parents
- Continuing education and professional development opportunities
Why Join blithequark?
* Be part of a dynamic team that's changing the insurance industry
- Work with a company that values diversity, equity, and inclusion
- Enjoy a comprehensive benefits program that takes care of you and your family
- Participate in ongoing training and professional development to stay up-to-date on industry developments and best practices
- Collaborate with a talented team to deliver exceptional customer experiences
How to Apply
If you're passionate about delivering top-notch customer service and have a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to welcome you to the blithequark team! Apply for this job