Experienced Bswift Customer Success Analyst – Insurance Industry Expertise and Customer-Facing Excellence

At blithequark, we're not just building a company – we're crafting a culture that rewards self-starters and those who are committed to doing what's best for our customers. As a leading player in the insurance industry, we're excited to continue solidifying our foundation by seeking a talented Customer Success Analyst to join our growing team!

What You'll Do:

As a key member of our team, you'll have the opportunity to develop your skills and expertise in a dynamic and supportive environment. Your primary responsibilities will include:

• Developing a deep understanding of applicable software tools and systems, including Bswift, to provide exceptional customer support and service.
• Learning to create and configure new and existing customer websites, leveraging third-party software to deliver seamless experiences.
• Troubleshooting routine issues and providing basic technical support to ensure customer satisfaction.
• Collaborating with senior analysts and other team members to quality-check configured software, ensuring proper functioning and adherence to established standards.
• Providing direct daily support to assigned customers, responding to their needs and concerns in a timely and professional manner.
• Learning about health and benefits products, services, and tools to effectively configure and test software tools, ensuring accurate and efficient delivery.
• Committing to achieving or exceeding internal and external performance standards, driving business growth and customer satisfaction.
• Participating in customer meetings, as requested, to build strong relationships and provide exceptional service.
• Adhering to department guidelines, policies, and procedures, including professional development and continuing education requirements for valid licensing.
• Determining a course of personal and professional development to enhance skills and expertise.

What You'll Need:

To succeed in this role, you'll require:

• A minimum of an Associate's or Bachelor's degree, or equivalent work experience, in a relevant field such as business, communications, or a related field.
• Proficiency in MS Office Suite, including Word, Excel, and PowerPoint.
• Experience working with database applications, with a strong understanding of data management and analysis.
• Exceptional telephone demeanor, with excellent communication and interpersonal skills.
• Bswift experience, with a strong understanding of the software and its applications.
• Strong interpersonal skills, with the ability to communicate effectively with customers at all levels.
• Attention to detail, with the ability to adhere to high standards for customer-facing work product.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Preferred Qualifications:

While not required, we prefer candidates with:

• 1-2 years of experience in an office environment, preferably in the insurance, human resources, or financial sector.
• A strong understanding of the insurance industry, including health and benefits products and services.

Pay Range:

The pay range for this role is $26.44 - $31.25 hourly, reflecting our commitment to fair compensation and recognizing the value of our team members' contributions.

Teammate Benefits & Total Well-Being:

At blithequark, we believe in the total well-being of our teammates, offering a comprehensive benefits package that goes beyond standard offerings. Our benefits include:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP, 401k, Student Loan Assistance, Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts, and more

The Power To Be Yourself:

As an Equal Opportunity Employer, we're committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives. Our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself," reflects our dedication to creating a workplace where everyone can thrive and be their authentic selves. If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark! Apply for this job