Experienced Full Stack Product Owner – Customer Retention and Growth Strategy Development for blithequark

Are you a seasoned product owner with a passion for driving customer retention and growth? Do you have a knack for strategic planning, stakeholder management, and agile methodology? If so, we invite you to join blithequark as an Experienced Full Stack Product Owner – Customer Retention and Growth Strategy Development. At blithequark, we're a leading provider of insurance and financial services products, serving over 10 million U.S. households with more than 19 million individual policies across all 50 states. Our commitment to innovation and customer satisfaction has earned us a reputation as one of the largest and most respected insurance groups in the world. As a key member of our team, you'll play a vital role in defining the product roadmap for customer retention, working closely with stakeholders to prioritize features and drive execution. Your expertise in customer experience and retention will be instrumental in enhancing all customer touchpoints throughout the policy lifecycle.

About blithequark

blithequark is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. Our purpose is to unleash human energy through technology for an inclusive and sustainable future. With a strong 55-year heritage and deep industry expertise, we're trusted by our clients to address the entire breadth of their business needs.

Key Responsibilities

As an Experienced Full Stack Product Owner – Customer Retention and Growth Strategy Development, you'll be responsible for:

• Defining the product roadmap for customer retention and growth strategy development
• Collaborating with stakeholders to prioritize features and drive execution
• Analyzing customer touchpoints throughout the policy lifecycle to identify areas for improvement
• Developing and maintaining comprehensive product roadmaps, including features, user stories, and acceptance criteria
• Facilitating and managing the development of strategic goals, success measures, tasks, deliverables, deadlines, and budgets
• Effectively monitoring and managing scope changes to ensure project completion on time, within budget, and aligned with portfolio strategic themes, objectives, and key results
• Creating and maintaining stakeholder plans, including communication strategies and issue management
• Developing and maintaining business cases, including cost/benefit analysis and justification for undertaking projects, portfolios, or programs
• Gathering and refining understandings of customer and stakeholder needs into holistic visions, roadmaps, and/or prioritized program backlogs/task lists
• Eliciting, specifying, validating, and negotiating requirements and tasks to a level that enables effective development and operations of new or changed software, systems, processes, products, and services
• Developing comprehensive features/stories with clear acceptance criteria
• Effectively applying theoretical and real-world knowledge of Agile values, principles, and methodology
• Upholding Agile core values and principles, including collaboration, team self-organization, continuous improvement, and flexibility to adapt to emerging business needs
• Participating in and/or coordinating Program Increment (PI) Planning and Agile ceremonies

Requirements

To be successful in this role, you'll need:

• Fluent English skills
• Bachelor's degree required
• Minimum 3-6 years of work experience
• Strong strategic planning, stakeholder management, and agile methodology skills
• Ability to facilitate and manage the development of strategic goals, success measures, tasks, deliverables, deadlines, and budgets
• Ability to effectively monitor and manage scope changes to ensure project completion on time, within budget, and aligned with portfolio strategic themes, objectives, and key results
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment
• Experience with Agile tools and methodologies
• Strong technical acumen, including proficiency in Microsoft Office Suite, Excel, and Power BI
• Ability to prioritize work items to support business needs and proactively facilitate tradeoff communications based on priority and capacity limitations

Preferred Qualifications

* Experience working in the insurance industry

• Familiarity with customer experience and retention strategies
• Strong analytical and problem-solving skills
• Ability to work effectively in a global team environment
• Experience with project management tools and methodologies

Benefits

As a valued member of our team, you'll enjoy a competitive compensation and benefits package, including:

• Competitive salary and performance-based bonuses
• Comprehensive benefits package
• Career development and training opportunities
• Flexible work arrangements (remote and/or office-based)
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Pension Plan
• Paid Time Off
• Training & Development

How to Apply

If you're a motivated and experienced product owner with a passion for customer retention and growth strategy development, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. Join us at blithequark and be part of a team that's shaping the future of insurance and financial services. Apply for this job