Experienced Full Stack Customer Experience Agent – Remote 3rd Shift Operations

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's team of dedicated customer experience agents as a Remote 3rd Shift Customer Experience Agent.

About blithequark

At blithequark, we're committed to revolutionizing the way we deliver customer experiences. As a leading provider of innovative solutions, we're constantly pushing the boundaries of what's possible. Our team of experts is passionate about creating a culture of excellence, where every interaction is a chance to make a lasting impression. We're not just looking for talented individuals; we're seeking like-minded professionals who share our vision for a brighter future.

Job Summary

As a Remote 3rd Shift Customer Experience Agent, you'll be the face of blithequark, providing top-notch service to our customers over the phone. Your primary responsibilities will include scheduling jobs, handling customer inquiries, dispatching calls to technicians, and performing various administrative duties. If you're a team player with excellent communication skills, a keen eye for detail, and a passion for delivering exceptional experiences, we want to hear from you.

Key Responsibilities

* Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner

• Initiate outbound phone calls for scheduling of service calls to ensure seamless communication with customers
• Handle various customer inquiries and requests, providing accurate and efficient solutions
• Dispatch the correct technician (based on qualifications, geography, customer preference) to each job, utilizing Service Titan software to effectively plan and dispatch jobs
• Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information
• Communicate with technicians regarding availability, expected completion time, and other important details
• Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
• Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
• High interaction with service technicians and various customers from residential to commercial
• Other duties as assigned

Qualifications

* Must live in Illinois

• Must be familiar with the surrounding Chicagoland area
• High school diploma or equivalent (GED)
• Minimum of 3 years relevant work experience in customer service environment
• Previous dispatch experience a plus
• Strong verbal and written communication skills
• Plumbing, Electric & HVAC experience a Plus
• Attention to detail
• Ability to manage priorities and workflow
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Proficient in Microsoft Office
• Ability to work from home efficiently
• Ability and willingness to work nights and weekends

Benefits

* Medical, Dental & Vision Insurance

• Supplemental AFLAC Insurance Options
• 401(k) Plan with Company Match
• Company-provided Life Insurance
• Employee discounts on company-provided services
• On-site training facility for continuous employee development
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement

Work Environment and Culture

As a Remote 3rd Shift Customer Experience Agent, you'll be working from the comfort of your own home, surrounded by the people and things that matter most to you. Our team is dedicated to creating a culture of excellence, where every interaction is a chance to make a lasting impression. We're passionate about delivering exceptional experiences, and we're looking for like-minded professionals to join our team.

Compensation and Perks

* Competitive salary

• Opportunities for career growth and professional development
• Comprehensive benefits package, including medical, dental, and vision insurance
• Supplemental AFLAC insurance options
• 401(k) plan with company match
• Company-provided life insurance
• Employee discounts on company-provided services
• On-site training facility for continuous employee development
• Paid time off (PTO)
• Paid holidays
• Tuition reimbursement

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a culture of inclusion and respect, where every individual has the opportunity to thrive and reach their full potential.

Contact Information

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply Now Apply for this job