Experienced Customer Success Manager – AI-Driven Financial Crime Prevention

At blithequark, we're revolutionizing the fight against money laundering, fraud, and the financing of terrorism with our cutting-edge AI-supported anti-money laundering and fraud detection technology. As a leading provider of innovative solutions, we're committed to empowering individuals to grow professionally and make a difference in the world. Our culture of mutual trust, support, and passion is built on a foundation of collaboration, innovation, and a shared sense of purpose.

Your Mission

As a key member of our Customer Success team, you'll play a vital role in strategically managing a portfolio of blithequark's EMEA customers, guiding them through the entire lifecycle – from implementation to ongoing success. Your focus will be on building loyalty, finding and closing new commercial opportunities, and ensuring long-term customer retention. Working closely with Sales, Product, Solution Consulting, Data Science, Customer Support, Marketing, and Finance, you'll maximize revenue and profitability while championing customer satisfaction.

Your Responsibilities

As a trusted advisor, you'll be responsible for:

• Driving customer success: Minimizing time-to-revenue in collaboration with Solution Consulting and Product teams.
• Exceeding revenue targets: Managing cARR growth through renewals, cross-sells, and custom development opportunities.
• Maximizing retention & mitigating churn: Conducting regular check-ins, QBRs, and consultative meetings with senior executives.
• Enhancing customer satisfaction: Continuously improving NPS by ensuring a seamless and valuable customer experience.
• Monitoring and optimizing usage: Tracking product adoption and proactively addressing customer needs.
• Developing training & educational materials: Supporting customers with tailored resources and addressing concerns to improve the overall experience.

Your Profile

To succeed in this role, you'll need:

3+ years of experience

in customer-facing roles within B2B enterprise software.

• A proven track record managing accounts of $500K+ ARR – cross-selling experience is a vital part of the equation for the successful candidate.
• A strong understanding of SaaS, digital payments, and enterprise software – experience in AML or fraud prevention is a strong plus.
• The ability to build lasting relationships with C-suite executives and senior stakeholders.
• Exceptional communication, presentation, and organizational skills.
• A highly proactive approach with a passion for forecast accuracy and owning the conversation from start to finish.
• Experience or a desire to work at the start-up and scale-up stage of business growth is a great asset.
• Fluency in English; German or other multilingual capabilities are a plus.

Why Join Us?

Join a fast-growing, innovative company at the forefront of AI-driven financial crime prevention. Work with a passionate team and world-class clients while making a real impact in the industry! At blithequark, you'll have the opportunity to:

• Work with cutting-edge technology that's revolutionizing the fight against financial crime.
• Collaborate with a talented team of professionals who share your passion for innovation and customer success.
• Develop your skills and expertise in a dynamic and supportive environment.
• Make a real impact in the industry and contribute to a mission that's making a difference in the world.
• Enjoy a competitive compensation package, comprehensive benefits, and opportunities for career growth and development.

What We Offer

* A competitive salary and bonus structure.

• Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
• Opportunities for career growth and development, including training and education programs.
• A dynamic and supportive work environment with a passionate team of professionals.
• The chance to work with cutting-edge technology and make a real impact in the industry.
• A flexible and remote work arrangement, with opportunities to work from home or in our office.

How to Apply

If you're a motivated and experienced customer success professional looking for a new challenge, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team and make a difference in the fight against financial crime! Apply for this job