Experienced Customer Service Representative – United Airlines Remote Customer Support
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join the team at blithequark as a Customer Service Representative for United Airlines. As a key member of our remote customer support team, you will be the face of our brand, crafting meaningful connections with our customers and ensuring their travel experiences are nothing short of memorable.
About blithequark
At blithequark, we're on a mission to revolutionize the aviation industry by becoming the best airline in the history of aviation. Our shared purpose – Connecting people and uniting the industry – is about more than just getting people from one place to another. As a global organization operating in hundreds of locations around the world, we have a unique responsibility to uplift and provide opportunities in the places where we work, live, and fly. Our careers offer competitive advantages packages aimed at keeping you happy, healthy, and well-traveled. From employee-run "business useful resource organization" groups to global-class benefits, 401(k), and perks like the world-to-be-had travel, blithequark is a one-of-a-kind place to work.
Why Join Our Team?
* Fly United for free – domestic and international – and bring your friends and family too!
- Opportunities for overtime and the ability to trade shifts to work a flexible timetable
- Phenomenal benefits: 401(k), pension plan, health insurance, and a worker support Plan for you and your family
- Build your career: the opportunity to learn and grow into leadership roles with over half of our leaders starting in the operation
- Up to $27.00 / hour: Seniority-based pay raises with extra compensation for shift differential and beyond regular time
Key Responsibilities:
As the face of our customer, you will:
- Interact with our domestic and international customers in our lobbies and at gates, supporting them with ticketing, luggage, and other travel-related needs
- Greet customers as they start and end their journey, providing a warm and welcoming experience
- Offer a pleasant, professional, assured, and insightful service to help resolve customer travel issues and make their experience memorable
- Collaborate with colleagues to achieve success with new processes and technologies
- Navigate challenges through being steady but adaptable, retaining composure and managing issues while not taking customer frustration into view
Qualifications:
* High school diploma, GED, or equivalent
- Minimum of 18 years old
- Comfortable working with computers, mobile devices, and new technologies
- Physical ability to stand and walk for an 8-hour shift, as well as carry and handle luggage
- Potential to acquire a SIDA badge and meet airport requirements for badging
- Legally eligible to work in the United States without sponsorship
- Potential to meet the company's attendance requirements and uniform and appearance standards
What We Offer:
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and support to ensure your success
How to Apply:
If you're ready to take the first step towards a rewarding new role, submit your application today. We can't wait to hear from you! Apply To This Job Apply for this job