Remote Customer Service Agent – Phone, Email, and Live Chat Support Specialist

Join the esteemed team at blithequark, a leading Full-Service Customer Touchpoint Management firm, as a Remote Customer Service Agent. As a valued member of our team, you will be responsible for delivering exceptional customer service to our diverse client base, including financial firms, e-commerce shippers, medical professionals, non-profits, and tradesmen. With a focus on providing personalized support, you will be the face of blithequark, ensuring that our clients' customers receive top-notch service.

About blithequark

For over 30 years, blithequark has been a pioneer in the industry, helping our clients understand, manage, and execute exceptional customer experiences. Our commitment to excellence has earned us a reputation as one of the industry's best places to work. With a strong focus on employee development and career growth, we offer a dynamic and supportive work environment that fosters professional growth and advancement.

Job Highlights

* Immediate openings available for Remote Customer Service Agents

• Competitive salary and benefits package
• Opportunity to work with a diverse range of clients and industries
• Paid training and computer laptop provided
• Flexible schedule with 8:30 a.m. - 5:00 p.m. EST, Monday-Friday
• 40 hours per week, with no evenings or weekends
• Work from home with a dedicated remote working space
• Ongoing training and development opportunities

Responsibilities

As a Remote Customer Service Agent, you will be responsible for:

• Receiving incoming calls, emails, and live chats for both Tier 1 and Tier 2 type questions; resolving concerns, questions, or assisting with using a product
• Medium to Light tech support required to assist callers with password resets or locating purchased items via client site
• Recommending additional products and services based on customer need and request
• Recommending system improvements based upon knowledge of system issues
• Maintaining accurate records and reporting metrics-driven performance

Requirements

To be successful in this role, you will need:

• At least 2-3 years of experience working in a remote call center environment with a separate office space setup in which there is no background noise
• Technically savvy to assist members with varying degrees of computer and smartphone issues as well as self-correcting your own computer issues
• Bilingual in Spanish a major plus
• Excellent written and verbal communication skills (ie: knowing the difference between 'there' and 'their')
• Ability to operate in a high-volume (between 75-150 calls per day averaging about 3 min each), metrics-driven contact center environment
• Ability to listen actively to sensitive information
• Must be a quick learner, dedicated to excellence, and strong multi-tasking skills
• Must be able to meet strong production deadlines in a fast-paced environment juggling multiple priorities and do "whatever it takes" to get the job done
• Have a strong "phone voice" with proper diction and the ability to "hear you smile"
• Experience with InContact, Zendesk, Slack is beneficial but not required

System Requirements

* Dedicated Remote Working space with no background noise

• Must be able to run CHROME browser with VPN connection with no less than 10mbps internet download speeds and a compatible hotspot should internet outages occur

Benefits

* 401(k) with matching

• Health insurance
• Paid time off
• Vision insurance
• Work from home
• Ongoing training and development opportunities

What We Offer

At blithequark, we value our employees and offer a range of benefits and opportunities for growth and development. As a Remote Customer Service Agent, you will have access to:

• A competitive salary and benefits package
• Ongoing training and development opportunities
• A dynamic and supportive work environment
• A range of benefits, including 401(k), health insurance, paid time off, and vision insurance
• The opportunity to work with a diverse range of clients and industries
• A flexible schedule with 8:30 a.m. - 5:00 p.m. EST, Monday-Friday
• 40 hours per week, with no evenings or weekends
• Work from home with a dedicated remote working space

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application today, and join the blithequark team as a Remote Customer Service Agent. Apply To This Job Apply for this job