Experienced Part-time Customer Support Specialist for Global SaaS Leader – Remote Work Opportunity in Western Australia

Welcome to blithequark

Imagine being part of a dynamic team that is revolutionizing the way people manage their mileage logbooks. At blithequark, we take pride in helping over 1,500,000 users worldwide simplify their lives by saving them time and money. As a fast-growing SaaS company, we are committed to delivering exceptional customer experiences across all time zones. Our primary markets are English-speaking countries, including the US, Canada, Australia, and the UK, and we are now expanding our international team to serve customers globally.

About the Role

We are seeking a friendly and passionate self-driven individual to join our Customer Support Team as a Part-time Customer Support Specialist. As a remote worker based in Western Australia, you will play a critical role in improving our response time and delivering fantastic service to our customers in the Australian market and beyond. If you are interested in working in a dynamic environment and are excited about the opportunity to make a real difference, we want to hear from you.

Key Responsibilities

• Answering questions and advising current customers on how to best use our product via email, phone, and chat, with a friendly tone that reflects our brand values.
• Providing support to potential customers through email and video product demos, helping them understand the benefits of our solution.
• Collecting and synthesizing customer insights to help our marketing, design, and development teams become better at what they do.
• Responding to customer reviews across platforms, ensuring that our customers feel heard and valued.
• Assisting with internal shipping and logistics questions, ensuring that our operations run smoothly.

Essential Qualifications

To be successful in this role, you will need:

• To be located in Western Australia, with a strong understanding of the local market and culture.
• 12-24 months of proven work experience in customer support or community management, with a passion for delivering exceptional customer experiences.
• Strong communication skills in English, both verbal and written, with the ability to communicate complex ideas in a simple and concise manner.
• A friendly and positive attitude, with a genuine interest in helping others and making a difference in their lives.
• Strong technical skills, with the ability to quickly learn and understand our product and its applications.
• Critical thinking and problem-solving skills, with high attention to detail and a ability to analyze complex issues.
• Team spirit, with a willingness to collaborate and support your colleagues to achieve our goals.
• Self-motivation and self-management skills, with exceptional time management and organizational abilities.

Preferred Qualifications

While not essential, it would be great if you have:

• Experience in support software, onboarding customers, or collecting customer feedback, with a understanding of how to use data to drive improvements.
• An interest in accounting, with a basic understanding of financial concepts and principles.
• Experience with mileage reimbursement, with a understanding of the challenges and opportunities in this area.
• Experience working 100% remotely, with a ability to stay motivated and focused in a remote work environment.
• A passion for reading and learning, with a interest in books such as "Zappos: Delivering Happiness" that explore the principles of exceptional customer service.

What We Offer

In return for your skills and experience, we offer a competitive salary of $38.90 AUD per hour, invoiced monthly, with a minimum of 21 hours per week. You will also have the opportunity to work with a team of highly experienced entrepreneurs and tech professionals, with access to resources for independent skill development to help you grow and develop your career.

Benefits and Perks

• 100% remote work, with the flexibility to work from anywhere in Western Australia.
• 33 vacation days per year, with the opportunity to take time off and recharge.
• The chance to fly to Copenhagen to meet the rest of the team, with a comprehensive onboarding program to help you get started.
• A dynamic and supportive work environment, with a team that is passionate about delivering exceptional customer experiences.

How to Apply

If you are excited about the opportunity to join our team and make a real difference in the lives of our customers, please submit your application by following the link below. We will accept applications until February 22, and you will hear back from us no later than February 24. If you have been shortlisted, we will ask you to complete a case study, followed by interviews.

Expected Start Date

The expected start date for this role is March 6, 2023. We look forward to hearing from you and exploring how you can contribute to our team's success.

Conclusion

At blithequark, we are committed to delivering exceptional customer experiences and making a real difference in the lives of our users. If you are a motivated and passionate individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. With a competitive salary, comprehensive benefits, and a dynamic work environment, this is a chance to take your career to the next level and be part of a team that is shaping the future of SaaS solutions.