[Remote] Sr. Salesforce Admin
Note: The job is a remote job and is open to candidates in USA. Maximus is seeking a Senior Salesforce Administrator who will be a key contributor to the management and optimization of Salesforce environments. The role involves collaborating with cross-functional teams, managing user accounts, and ensuring system performance and user support.
Responsibilities
- Manage user accounts, permission sets, and sharing rules, ensuring a secure and efficient Salesforce environment for all teams.
- User setup and maintenance, including Active Directory and Azure authentication.
- Collaborate with cross-functional teams to gather requirements and implement Salesforce customizations using automation tools.
- User support tickets.
- Responsible for staying current on the platform’s new tools, capabilities, and updates.
- Monitor and report on user adoption.
- Certificate management.
- Oversee integration set up and management, including data exchange processes between Salesforce and other platforms.
- Monitor application storage, user licenses, and system updates to ensure smooth operations.
- Work closely with users to gather feedback, resolve issues, and optimize system functionality.
- Administer changes with minimal disruption, adhering to established change management processes.
- Perform multifaceted Salesforce systems audit, evaluating fields, data quality, users and permissions, license, and storage, installed apps and integrations, API usage, reports and dashboards, release readiness, and overall system health.
- Oversee data cleansing and integrity, utilizing data loader and reporting analytics for debugging and troubleshooting.
- Create and maintain reports and dashboards, analyzing data, and identifying business growth opportunities through Salesforce reporting, data analysis, and revenue management.
- Collaborate with other DevOps team members for environment refreshes.
- Provides backup coverage for other team members, as needed.
- Sandbox environment management.
- Collaborate closely with other workstreams for training and requirements gathering, with a focus on exceptional user experience.
- Work closely with DevOps Release Manager to coordinate deployments across all tiers and environments.
- Troubleshoot and work closely with others from the DevOps team on cross-team coordination of production issues to ensure quick resolution of Salesforce-specific bugs or deployment challenges.
- Stay current with Salesforce best practices, trends, and platform updates to ensure processes remain aligned with platform innovations.
- Flexible with off-hours work as needed for critical deployments.
Skills
- 5 + years of experience as a Salesforce Administrator
- Proven experience as a Salesforce Administrator, with a solid understanding of standard and custom objects, workflows, integrations, security, and compliance.
- Team player that can adapt in a fast pace and changing environment
- Ability to think strategically and deliver tactically
- Solid understanding of software development lifecycle (SDLC) and DevOps practices
- Salesforce Administrator certifications
- Bachelor's degree and 5-7 years of relevant experience or equivalent combination of education and experience required.
- Because of contractual obligations the candidate must be a US Citizen or GC Holder.
- Knowledge and experience with Salesforce Health Cloud
- Strong background in Salesforce deployment processes and tools
- Experience setting up development orgs and data seeding.
- Experience with Mulesoft and Marketing Cloud is a plus
Benefits
- Health insurance coverage
- Life and disability insurance
- A retirement savings plan
- Paid holidays
- Paid time off
Company Overview
- Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives. It was founded in 1975, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.maximus.com/.
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