Immediate Hiring: Customer Care Specialist, FinOps at blithequark

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark as a Customer Care Specialist, FinOps. As a key member of our FinOps team, you will be the first point of contact for customers seeking assistance with financial queries, ensuring timely and accurate resolutions to their inquiries.

About blithequark

At blithequark, we believe that teams and individuals deserve a better way to deliver their best work. Our mission is to empower organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. With a leading cloud-based platform for work execution, we are committed to fostering an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members.

Job Summary

As a Customer Care Specialist, FinOps, you will be responsible for managing follow-up of inbound customer service ticket queries, phone calls, and voicemails. You will provide exceptional customer service, resolving inquiries and issues in a timely and accurate manner. Your primary focus will be on delivering a great customer experience, ensuring that our customers feel valued and supported throughout their interactions with blithequark.

Key Responsibilities

* Research, respond to, and resolve customer inquiries within 48 hours of receiving the inquiry, prioritizing based on customer impact

• Answer customer payment and invoice questions
• Assist customers with desired changes to their account
• Assist blithequark employees with questions and problems
• Provide a great customer experience
• Resolve difficult or complicated challenges diplomatically to best assist the customer and blithequark
• Maintain quality of work, including timeliness, completeness, and accuracy
• Perform other tasks as assigned

Requirements

* High School Diploma/GED required

• Experience with Service Ticket/Case systems
• Experience with ERP systems
• Experience with Data Entry
• 1+ years of customer service experience
• Excellent verbal and telephone skills
• Type 50+ words per minute with high accuracy
• Regular and predictable attendance is a function of the job

Perks & Benefits

* HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees

• Equity - Restricted Stock Units (RSUs) with all offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development, including access to LinkedIn Learning online courses
• Company-funded perks, including a counseling membership, primary care membership, local retail discounts, and your own personal blithequark account
• Teleworking options from any registered location in the U.S. (role-specific)

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

Why Join blithequark?

At blithequark, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We're looking for people who are driven, authentic, supportive, effective, and honest. You're encouraged to apply even if your experience doesn't precisely match our job description – if your career path has been nontraditional, that will set you apart. At blithequark, we welcome diverse perspectives and people who aren't afraid to be innovative – join us!

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application. Apply To This Job Apply for this job