Experienced Full Stack Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

Are you passionate about technology and providing exceptional customer service? Do you have a knack for troubleshooting and resolving complex issues? If so, we invite you to join blithequark as a Full Stack Service Desk Specialist/Live Chat Agent. In this critical role, you will be the first point of contact for users experiencing issues with the myColorado application, providing timely and effective support to ensure a seamless user experience.

About blithequark

blithequark is a leading innovator in the technology industry, dedicated to delivering cutting-edge solutions that transform the way people live and work. Our team is passionate about pushing the boundaries of what is possible, and we are committed to fostering a culture of innovation, collaboration, and excellence. As a Full Stack Service Desk Specialist/Live Chat Agent, you will be part of a dynamic team that is shaping the future of technology and making a real impact on people's lives.

Job Summary

We are seeking an experienced and highly skilled Full Stack Service Desk Specialist/Live Chat Agent to join our team. As a key member of our support team, you will be responsible for providing critical assistance to users experiencing issues with the myColorado application. Your primary focus will be on troubleshooting, reproducing, reporting, and resolving complex issues in both iOS and Android operating systems. You will also be responsible for installing the myColorado software on supported devices, following defined procedures, processes, and methods.

Key Responsibilities

* Provide Tier I support and customer assistance for a mobile application, ensuring timely and effective resolution of user issues

• Troubleshoot, reproduce, report, and resolve complex issues in both iOS and Android operating systems
• Install the myColorado software on supported devices, following defined procedures, processes, and methods
• Employ Incident Management procedures to enter tickets into the required tracking system
• Collaborate with cross-functional teams to resolve complex issues and improve overall user experience
• Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve support processes and procedures

Minimum Qualifications

* One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support

• OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

Substitutions

* Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis

• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

Preferred Qualifications

* Jira experience

• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

Work Environment and Culture

As a Full Stack Service Desk Specialist/Live Chat Agent at blithequark, you will be part of a dynamic and collaborative team that is passionate about delivering exceptional customer service. Our work environment is fast-paced and innovative, with a focus on continuous learning and improvement. We offer a range of benefits and perks, including:

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Flexible work arrangements, including remote work options
• Access to the latest technology and tools
• Recognition and rewards for outstanding performance

Compensation and Benefits

We offer a competitive salary and benefits package, including:

• Competitive salary
• Comprehensive health insurance
• Retirement savings plan
• Paid time off and holidays
• Access to professional development opportunities
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and experienced professional with a passion for technology and customer service, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and qualifications. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job