Experienced Full Stack Customer Experience Agent – Overnight Shift – Remote

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy taking on new challenges? If so, we invite you to join blithequark's dynamic Customer Experience team as a Full Stack Customer Experience Agent. In this role, you will play a vital part in driving user satisfaction, resolving customer issues, and contributing to the growth and success of our innovative company.

About blithequark

blithequark is a leading innovator in the ecommerce and livestream shopping space, revolutionizing the way people buy, sell, and discover products. Our mission is to create a seamless and enjoyable experience for our customers, and we're committed to building a diverse and inclusive team that shares our values. With hubs in the US, UK, Ireland, Poland, and Germany, we're a remote co-located team that operates with flexibility and agility.

The Role

As a Full Stack Customer Experience Agent, you will be responsible for delivering exceptional customer experiences through process improvement, order management, and problem-solving. Your primary goal will be to ensure that our customers receive their products as quickly as possible and that any issues are resolved promptly and efficiently. You will work closely with other departments to troubleshoot, research, and resolve open questions, and seek out opportunities to eliminate repeat contacts and improve the overall customer experience.

Key Responsibilities:

* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience

• Resolve all customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner
• Become an expert in blithequark's product, processes, and systems to drive positive outcomes for our users
• Work with other departments to troubleshoot, research, and resolve open questions
• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience

You

If you're a curious and growth-minded individual with a passion for delivering exceptional customer experiences, we want to hear from you. We're looking for someone who is:

• Open to working an overnight shift from 10pm to 7:00am PST
• Experienced in support roles, handling email and/or chat services (2+ years)
• Available to work weekends
• Familiar with ecommerce and marketplace operations
• Experienced with customer-facing systems like Zendesk, Kustomer, or Intercom
• Obsessed with customers and delivering exceptional experiences
• A proactive problem-solver and process-improver
• Knowledgeable about collectibles is a plus
• Holding a Bachelor's degree or college experience is preferred
• Previous start-up experience is a plus

Team Environment

As a member of our Customer Experience team, you will be part of a dynamic and collaborative environment that values diversity, inclusion, and innovation. Our team members are passionate about delivering exceptional customer experiences and are committed to continuous learning and growth.

Compensation and Benefits

We offer a competitive hourly rate of $24.04 to $28.85, plus benefits and equity. Our benefits package includes:

• Flexible time off policy and holiday pay for working company-wide holidays
• Health insurance options, including medical, dental, and vision
• Work-from-home support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for food and wellness
• Annual allowance for childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement plans, including 401k and pension plans
• Monthly allowance to dogfood the app
• Parental leave, including 16 weeks of paid parental leave and one month of gradual return to work

EOE

blithequark is an Equal Opportunity Employer and values diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.

Ready to Join the Team?

If you're a customer-centric individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Don't miss out on the chance to join a dynamic and innovative team that is shaping the future of ecommerce and livestream shopping. Apply Now Apply for this job