Experienced Full Stack CPC Processor I Customer Support – Remote Healthcare Data Processing
At blithequark, we're revolutionizing the way healthcare data is protected, connected, and delivered to power better decisions and advance human health. As a leading data platform company for healthcare, we're passionate about creating transformative change in the industry. Our team is highly collaborative, and we're looking for talented individuals who share our vision and values.
About blithequark
blithequark is a data platform company for healthcare that enables organizations to move and connect data securely. Our network of networks consists of thousands of organizations, more than 70,000 hospitals and clinics, 70% of the 100 largest health systems, and an ecosystem of 500+ real-world data partners. We're committed to investing in our people and hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales.
Join Our Team
We're seeking an Experienced Full Stack CPC Processor I Customer Support to join our team. As a key member of our customer support team, you'll be responsible for ensuring the accurate and timely handling of release of information account issues with internal and external customers while maintaining a high level of professionalism.
Key Responsibilities
* Answer and conduct business on the telephone while maintaining excellent Customer Service.
- Answer release of information related telephone calls and inquiries accurately and timely.
- Review, research, resolve, and respond to inquiries that are received via telephone, email, or written correspondence.
- Document all calls, inquiries, and resolution in detail in appropriate areas of our software systems.
- Follow all department and/or site-specific processes and procedures accordingly.
- Meet and maintain the department's productivity and quality assurance expectations.
- Responsible for following all company policies and procedures as posted or communicated by management.
- Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
- Maintain a high level of professionalism and good rapport with co-workers and members of management.
- Perform other duties as assigned.
Qualifications
* High school diploma or equivalent from an accredited institute recognized by the State Department of Education.
- Friendly, professional manner of communication and good customer service skills.
- Experience with multi-line phone systems is required.
- Computer proficiency: Knowledge of MS-Office at intermediate/advanced level and one year of experience would be beneficial.
- Experience in the following fields would be beneficial: Data Entry, Medical Records, Healthcare, Insurance Claims Processing, and Proof Reading/Editing of Documents.
- Ability to stay organized while working quickly and strong attention to detail is also required.
- Passing annual Introductory HIPAA examination.
- Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.
Work Environment and Culture
As a remote employee, you'll be working in a high-volume production environment. You'll be comfortable working with two computer monitors and proficient in Microsoft Office (including Word and Excel). We offer comprehensive onsite/virtual training programs followed by job shadowing with an assigned mentor. Our company equipment will be provided to you, including a computer, monitor, virtual phone, and other necessary tools.
Benefits and Perks
* Full-time benefits, including PTO, Health, Vision, and Dental Insurance, and 401k Savings Plan.
- Tuition Assistance.
- Comprehensive onsite/virtual training program.
- Company equipment provided.
- Flexible work schedule (Wed-Sun, 11am-7:30pm).
Career Growth Opportunities
At blithequark, we believe in hiring for high-potential and humble individuals who can rapidly grow their responsibilities as the company scales. We offer opportunities for career growth and professional development, including training programs, mentorship, and opportunities for advancement.
Equal Opportunity Employer
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment and are proud to be an equal opportunity employer.
How to Apply
If you're a reliable and motivated individual with a passion for customer service, we want to hear from you. Apply now to join our team and be a part of our mission to revolutionize the way healthcare data is protected, connected, and delivered. Apply To This Job
Ready for an Easy Start?
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now and take the first step towards a rewarding career with blithequark. Apply for this job