Experienced Full Stack Customer Support Representative – German Speaker for a Global Leader in Power Management Technologies
Are you a highly motivated and results-driven individual with a passion for delivering exceptional customer experiences? Do you possess excellent communication skills in both English and German, and a strong background in customer support? If so, we invite you to join our dynamic team at blithequark as a Full Stack Customer Support Representative.
About blithequark
blithequark is a global leader in power management technologies, dedicated to improving people's lives and the environment through innovative solutions. Our vision is to create a truly diverse and inclusive business where everyone matters, and everyone belongs. We believe in promoting gender equality and fostering a culture of continuous learning and growth.
A Career Opportunity Like No Other
As a Full Stack Customer Support Representative at blithequark, you will be at the forefront of innovation, working with a talented team of professionals who share your passion for delivering exceptional customer experiences. This is a fantastic opportunity to grow your career, develop your skills, and make a meaningful impact on our customers' lives.
Key Responsibilities
As a Full Stack Customer Support Representative, your primary function will be to provide commercial support for a portfolio of customers, handling inquiries via phone, chat, and email from customers and/or internal parties. Your main duties will include:
- Handling inquiries via phone, chat, and email from customers and/or internal parties
- Order management: order entry, price checking, order clearing compliant with blithequark's policies
- Complaint handling
- Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer projects
- Handling a variety of pre-sales or post-sales service functions
- Providing assistance to sales functions across EMEA and external customers in areas such as product/service order fulfillment processes, customer service requests, end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration
- Resolving problems by applying established policies, procedures, and tactics and using pro-active communication across internal network of multiple product lines
- Fostering an environment which promotes blithequark's goals and philosophy, encourages continuous improvement, and builds customer relationships
Qualifications
To succeed in this role, you will need:
- A Bachelor's degree (BSC/BA)
- 1-3 years of experience in customer support
- English language knowledge minimum B2 level and fluent German
- Basic MS Office
- SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
- Strong communication skills (written and verbal), Customer Service attitude, strong attention to details, punctuality, problem-solving mindset
What We Offer
At blithequark, we believe in rewarding talent and making your aspirations matter.
We offer
- Challenging projects in a dynamic, collaborative team
- Flexible working solutions (home office) implemented across different EMEA locations, allowing you to work from home two days per week
- We make your growth matter - We invest in our employees for the long term, not just with salary and benefits, but with ongoing learning and development opportunities made available through blithequark University
- We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies
Join Our Team!
If you have the skills and passion we're looking for, please submit your application today. We look forward to welcoming you to our dynamic team at blithequark!
How to Apply
To apply for this exciting opportunity, please visit our website at [insert link]. We can't wait to hear from you!
Equal Opportunities Employer
blithequark is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. Apply for this job