Experienced Business Customer Support Representative – Remote Opportunity to Thrive in a Dynamic, Customer-Focused Environment

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced, high-volume call center environments? If so, we invite you to join blithequark's team as a Business Customer Support Representative – Remote. As a key member of our customer-facing team, you will play a vital role in providing top-notch support to our business customers, resolving their queries, and ensuring their satisfaction.

About blithequark

blithequark is a leading provider of cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. Founded in the Midwest, we have been growing communities since 2005 and have built networks in more than 250 cities across 16 states. Our commitment to customer satisfaction, innovation, and community growth has earned us recognition as a Top Diversity Employer by Diversity Jobs in 2022.

Job Summary

As a Business Customer Support Representative – Remote, you will be the voice of blithequark for our business customers, providing timely and effective support to resolve their queries and concerns. You will work in a dynamic, fast-paced environment, utilizing your excellent communication skills, problem-solving abilities, and customer service mindset to deliver exceptional experiences.

Key Responsibilities

* Answer business customer/client requests or inquiries concerning services and products, and report problem areas.

• Utilize various systems and tools to assist and service customers, ensuring seamless and efficient interactions.
• Maintain up-to-date working knowledge of all company products, services, and promotions to provide accurate information and solutions.
• Make system recommendations based on customers' equipment specifications in accordance with customer needs.
• Determine customer billing issues and provide solutions based on customer inquiries, ensuring timely resolution and satisfaction.
• Perform other duties as assigned, contributing to the growth and success of our customer-facing team.

Essential Qualifications and Requirements

* High school Diploma or GED required; associate degree preferred.

• At least 1+ year of related experience in a high-volume call center environment, with a proven track record of delivering exceptional customer service.
• Must be detail-oriented with a strong ability to follow procedures, ensuring accuracy and efficiency in all interactions.
• Solid problem-solving skills with excellent verbal and written communication skills required, with the ability to deescalate or persuade customers using exemplary Customer Service, Initiative, and Problem-Solving competencies.

Preferred Qualifications and Requirements

* Associate degree or higher in a related field, such as business administration, communications, or customer service.

• Experience working in a fiber optic or telecommunications industry, with knowledge of related products and services.
• Proficiency in CRM software, such as Salesforce, and other customer-facing systems.
• Certification in customer service, such as Certified Customer Service Representative (CCSR) or Certified Customer Service Manager (CCSM).

What We Offer

* A competitive salary and benefits package, including Health, Vision, Dental, with an aggressive 401k match up to 6%.

• Opportunities for career growth and advancement, with a focus on developing your skills and expertise.
• A dynamic, customer-focused work environment, with a team of passionate and dedicated professionals.
• Recognition and rewards for outstanding performance, with opportunities to contribute to the growth and success of our organization.

Work Environment and Company Culture

* As a remote employee, you will work from the comfort of your own home, with the flexibility to manage your schedule and work environment.

• Our company culture is built on a foundation of customer satisfaction, innovation, and community growth, with a focus on delivering exceptional experiences and outcomes.
• We value diversity, equity, and inclusion, with a commitment to creating a workplace that is welcoming and inclusive for all employees.

How to Apply

If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application today, and join our team of dedicated professionals who are committed to making a difference in the lives of our customers and communities. Apply To This Job

Join Our Team!

This is a fantastic opportunity to grow your career and make a meaningful contribution to our customer-facing team. If you have the skills and passion we're looking for, please submit your application today. We look forward to welcoming you to our team! Apply for this job