Experienced Full Stack Fraud Customer Service Advisor – Web & Cloud Application Development
Are you a customer service enthusiast with a passion for preventing financial loss and ensuring the security of our customers' accounts? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking a highly motivated and detail-oriented Fraud Customer Service Advisor to join our team of dedicated professionals who are committed to delivering exceptional customer experiences.
About blithequark
At blithequark, we're on a mission to empower our customers to make better and smarter financial decisions. We believe that it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with blithequark gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills, and discover what you excel at – all from Day One.
Job Description
We are seeking individuals who are dedicated to providing exceptional customer service to our customers. Our Inbound Fraud department is the central unit that receives inbound calls from credit, debit, and corporate/government card customers related to suspicious and unauthorized activity. As a Fraud Customer Service Advisor, you will be the first point of contact for our customers, providing high-quality support and resolving issues in a timely and efficient manner.
Responsibilities
* Answering 80-120 incoming calls and providing high-quality support to our credit and debit card customers over the phones
- Performing a variety of tasks to prevent financial loss by blocking or placing security holds on accounts, placing lost/stolen statuses on debit and credit accounts, and forwarding fraud and dispute information to the appropriate parties
- Initiating fraud claims and providing information on existing fraud and dispute claims
- Partnering with multiple departments to service fraud and dispute issues
- Documenting fraud alerts, building case files, and escalating fraud alerts to appropriate groups
Work Schedule and Location
We are currently hiring remote Fraud Customer Service Advisors to work from the following locations:
- Orlando, FL
- San Antonio, TX
- Louisville, KY
- Memphis, TN
- Omaha, NE
- Tulsa, OK
- Birmingham, AL
- Knoxville, TN
The schedule for this team includes weekend shifts, both Saturday and Sunday, every other weekend. A varying day off will be given in the middle of the week to compensate for the weekends worked.
Requirements
* High school diploma or equivalent
- One to two years of customer service experience
- One to two years of experience using a computer, especially Microsoft Office applications
- Strong verbal and written communication skills
- Strong problem-solving and negotiation skills as well as the ability to handle difficult customer calls
- Proficient computer skills, especially Microsoft Office applications
Preferred Qualifications
* Some knowledge of consumer, debit, and corporate/government card products
- Ability to identify and interpret data and resolve exceptions
- Ability to work with unwritten but generally understood instructions; relying on precedents when available or applicable
Benefits and Compensation
* Competitive salary range: $20.00 – $22.00 per hour
- Comprehensive benefits package, including:
+ Health, dental, and vision insurance + Life insurance programs for the employee and family + Short and long-term disability + Paid time off, including the opportunity to purchase additional vacation time + Generous tuition reimbursement program + Banking discounts + 401(k) with company match and pension programs + Casual attire
Career Growth Opportunities
At blithequark, we believe in investing in our employees' growth and development. As a Fraud Customer Service Advisor, you will have the opportunity to:
- Develop your skills and knowledge in customer service, fraud prevention, and financial security
- Take on new challenges and responsibilities as you grow in your role
- Collaborate with cross-functional teams to drive business results and improve customer experiences
- Participate in training and development programs to enhance your skills and stay up-to-date with industry trends
Work Environment and Culture
We are proud of our inclusive and supportive work environment, where every employee feels valued and empowered to contribute their best. Our culture is built on the principles of:
- Collaboration: We work together as a team to achieve our goals and deliver exceptional customer experiences.
- Innovation: We encourage creativity and experimentation to drive business results and improve customer experiences.
- Integrity: We operate with transparency, honesty, and ethics in all our interactions with customers, colleagues, and partners.
- Respect: We treat every individual with dignity and respect, regardless of their background, culture, or perspective.
How to Apply
If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Opportunity Employer
blithequark is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors. Apply for this job