Product Support Representative – Amazon Store

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW. John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability. Primary Location: United States (US) - California - Kingsburg Function: Customer Experience (CA) Title: Product Support Representative - 116436 Onsite/Remote:Onsite Position Your Responsibilities As a Product Support Representative, for JD Global Unmanned Spray System (GUSS), located in Kingsburg, CA, you will play a key role in ensuring customer uptime and satisfaction remotely and in the field by providing direct technical support to customers and dealer channel partners, troubleshooting product issues, with proper escalation and support for more complex issues. You will collaborate with cross-functional teams—including engineering, manufacturing, and marketing—to resolve product problems, support the launch of new products, and deliver training to field staff, dealer technicians, and channel partners.

• Perform problem resolution for GUSS machines and associated technologies.
• Apply knowledge of electrical, electronic, hydraulic, and mechanical theories to maintain equipment.
• Troubleshoot hardware and software issues to ensure optimal system performance.
• Install and configure GUSS systems at customer and dealer locations. Train end-users on the operation and maintenance of GUSS autonomous sprayers
• Travel to the field to provide problem resolution. May travel internationally.
• Provide regular updates to the field teams on product issues.
• Deliver training to field staff, sales branches, and dealer channels.
• Assist with resolving complex problems escalated through the Problem Resolution Process.
• Participate in cross-functional teams (Product Development Process, Order Fulfillment Process, Customer Support Process).
• May develop and author solutions/bulletins for complex problems.
• Proactively identify training needs and attend appropriate training as needed.
• May support production for assembly and testing of customer machines.
• May support Product Engineering for testing, data collection, and assembly of engineering test machines.

VISA Sponsorship is NOT Available for this position What Skills You Need

• Strong analytical and problem-solving skills.
• Advanced troubleshooting abilities using all available resources.
• Excellent communication skills, both written and verbal.
• Ability to work in a cross-functional team environment.
• Experience managing customer relationships and driving product improvement initiatives.
• Knowledge of precision farming products, competitors, and marketplace.
• Experience working on multiple projects with strong follow-through skills.
• Ability to travel up to 50%.
• Ability to support customers in peak seasons with flexible hours and shifts, including nights, weekends and holidays, as needed.
• Experience with dealer/distributor and company service and problem resolution systems and procedures.
• Effective interpersonal communication, negotiation, and conflict resolution skills.
• Valid driver’s license with the ability to travel as needed.
• Physical capability to lift equipment and work outdoors in varying weather conditions.

What Makes You Standout

• 2 or more years of experience in customer support, product support, or product marketing.
• Experience working with dealers and providing customer support regarding products, parts, and services.
• Experience leading meetings and negotiations with internal and external stakeholders.
• Experience presenting and teaching technical training material.
• Proficiency in Spanish language in addition to English.
• Experience in decision making and driving change.
• Demonstrated ability to analyze data from multiple sources and synthesize it into actionable information.
• Experience working with cross-functional teams.
• Proven organizational skills and ability to manage multiple tasks simultaneously.
• Knowledge of enterprise customer support delivery processes.
• Experience managing customer relationships to drive product improvement initiatives.
• Knowledge of precision farming products, competitors, and marketplace.

Education Ideally you will have a degree or equivalent related work experience in the following:

• Bachelor’s degree in Engineering, Technology, Agricultural Sciences, Business, Marketing, or a related discipline

What You'll Get At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible work arrangements
• Highly competitive base pay and performance bonuses
• Savings & Retirement benefits (401K and Defined Contribution)
• Healthcare benefits with a generous company contribution in the Health Savings Account
• Adoption assistance
• Employee Assistance Programs
• Tuition assistance
• Fitness subsidies and on-site gyms at specific Deere locations
• Charitable contribution match
• Employee Purchase Plan & numerous discount programs for personal use

$64,632.00 - $96,936.00 + Benefits Follow this link to learn more about our Total Rewards Package https://bit.ly/3XCd8fL Must be 18 years of age or older to apply The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. The terms of the applicable benefit plans, and all company actions administering or interpreting these plans, continue to control. Deere & Company reserves the right to suspend, amend, modify, or terminate the Plan(s) in any manner at any time, including the right to modify or eliminate any cost-sharing between the company and participants. Changes, which can be made at any time, are made by action of the company's board of directors, or to the extent authorized by resolution of its board of directors, or by the Deere & Company Compensation Committee. In the event of a conflict between the language of the official Plan Documents and this document, the language of the official Plan Documents will control. ACA Section 1557 Nondiscrimination Notice The John Deere Health Benefit Plans for Salaried Employees and The John Deere Benefit Plan for Wage Employees comply with applicable Federal civil rights laws and do not discriminate on the basis of race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability. apply to this job