Experienced Customer Support Representative – Remote in North Carolina
Are you passionate about delivering exceptional customer experiences and helping people navigate complex situations? Do you thrive in fast-paced environments and enjoy working with diverse groups of people? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Support Representative. As a key member of our contact center support team, you will play a vital role in expanding our customer base and fostering a culture of inclusivity and respect.
About blithequark
At blithequark, we believe that everyone deserves access to affordable and simple legal services. Founded in 2008, we are the largest and most widely used online legal service platform in the world, with a presence in North America, South America, and Europe. Our mission is to enhance and expand our platform to capture audiences worldwide, and we are expanding our team to take on this challenge. With over 30 million people helped and 50 million legal documents created, we are committed to making a meaningful impact in the lives of our customers.
Your Role at blithequark
As an Experienced Customer Support Representative, you will be responsible for providing exceptional customer service to our clients, working directly with them to resolve their queries and concerns. You will be the face of blithequark, and your interactions will shape the customer experience. Your primary responsibilities will include:
- Answering inbound calls from prospective or current customers in a timely and professional manner
- Listening attentively to customer inquiries and providing accurate and helpful information
- Troubleshooting and resolving customer issues or concerns with empathy and efficiency
- Maintaining detailed and accurate records of customer interactions
- Following up with customers as needed to ensure satisfaction and provide additional assistance
What We're Looking For
To succeed in this role, you will need to possess:
- A Bachelor's degree (preferred)
- At least 1 year of experience providing customer service over the phone in a call center or similar environment
- Polished and professional demeanor with excellent verbal and written communication skills
- Comfortable handling a high volume of calls
- Punctuality and consistent attendance are required
- Flexible availability for overtime or weekend hours, as needed
- Friendly, patient, and skilled on the phone, with a helpful demeanor
- Energetic, highly organized, and able to take ownership of issues with a proactive attitude
- Ability to multitask with a strong attention to detail
- Maintains professional and respectful behavior when addressing the concerns of irate or frustrated clients
- Ability to work an 8-hour shift in either a seated or standing position, depending on personal workspace setup
Benefits & Perks
As a valued member of our team, you will enjoy a comprehensive benefits package, including:
- Comprehensive health plans (including Medical, Dental, and Vision insurance for full-time employees)
- Accrued PTO
- Life insurance
- Disability benefits
- Supplemental Optional Life Insurance Benefits
- FSA Options Optional
- HSA with Company Match
- 401k program with Company Match
- Fertility Assistance and Planning options
- Wellhub & ClassPass fitness platforms
- Comprehensive Pet Insurance options
- Financial Wellbeing & Student Loan Program access
- Access to additional Mental Health & Wellbeing resources
- Pre-tax Commuter/Transit Benefits
- Free blithequark account with online access to an extensive legal documents library and brilliant licensed attorneys at discounted rates
Interview Process
Our interview process typically consists of:
- Video Interview
- Recruiter Phone Screen
- Role Assessment(s)
- Hiring Manager Interview
Diversity, Equity, and Inclusion
At blithequark, we are committed to recruiting and retaining a diverse and inclusive workforce. We welcome applications from veterans and military spouses and are an Equal Opportunity Employer. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics.
How to Apply
If you are passionate about delivering exceptional customer experiences and helping people navigate complex situations, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!
Salary Range
The salary range for this position is $16-$16 USD per hour, depending on your qualifications and experience.
Location
This role is based in North Carolina and can be performed remotely. Apply for this job