Experienced Medical Billing Customer Support Specialist for 2nd Shift Remote Position - Delivering Exceptional Patient Care and Administrative Expertise

Welcome to blithequark

At blithequark, we are dedicated to providing high-quality medical products, services, and outstanding customer care to our patients. As a national leader in the healthcare industry, we empower patients to manage their health and treatment at home, keeping them engaged in their care and leading a more comfortable and productive life. With hundreds of locations across 45 states, we are committed to making a positive impact on the lives of our patients and their families.

Job Overview

We are seeking a highly skilled and dedicated Medical Billing Customer Support Specialist to join our team at blithequark. As a key member of our CPAP Centralized Care Team, you will provide exceptional support to our customers, including patients, referral sources, and employees. Your primary responsibility will be to ensure accurate and efficient processing of new orders, while also providing product and service information, education, and resolving customer inquiries and concerns.

Key Responsibilities

• Provide exceptional customer service to patients, referral sources, and employees, responding to inquiries and resolving issues in a timely and professional manner
• Process new orders, ensuring accuracy and quality control throughout patient contact and data entry
• Conduct insurance verification and eligibility for services and products, obtaining authorization and qualification documentation as needed
• Develop and maintain a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines
• Build relationships with locations, field management, patients, and referral sources, providing product and service information and education as needed
• Maintain confidentiality and practice discretion and caution when handling sensitive information, adhering to all applicable laws and regulations
• Work extensively with our proprietary system, eIntake, to manage patient data and ensure seamless communication with our team members
• Collaborate with the Billing Department to prepare complete and accurate files, ensuring timely and efficient processing of patient information
• Perform other duties as assigned, demonstrating flexibility and a commitment to delivering exceptional customer service

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High school diploma or GED equivalent required
• One to three years of related prior work experience in a team-oriented environment, preferably in the medical field or administrative record management
• Strong customer service background, with excellent communication and interpersonal skills
• Ability to work independently and as part of a team, demonstrating self-motivation, organization, and time-management skills
• Knowledge of medical billing practices and billing reimbursement, with the ability to interpret a variety of communications in English (verbal, non-verbal, written, listening, and visual)
• Medical terminology and knowledge of current products and services, including Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines

Preferred Qualifications

While not required, the following preferred qualifications will be considered an asset:

• Experience working in a remote or home-based environment, with the ability to maintain productivity and focus in a self-directed setting
• Proficiency in Microsoft applications, including Word and Excel, with the ability to learn and adapt to new software and systems
• Previous experience working with electronic medical records (EMRs) or similar systems, with the ability to navigate and utilize our proprietary system, eIntake
• Certification in medical billing or a related field, demonstrating a commitment to ongoing learning and professional development

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to effectively communicate in English (oral and written)
• Strong customer service skills, with a patient-centric approach and a commitment to delivering exceptional service
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
• Ability to maintain confidentiality and practice discretion and caution when handling sensitive information
• Proficiency in Microsoft applications, including Word and Excel, with the ability to learn and adapt to new software and systems

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Medical Billing Customer Support Specialist, you will have access to a range of career growth opportunities and learning benefits, including:

• Ongoing training and professional development, with opportunities to learn new skills and advance your career
• Mentorship and coaching from experienced team members, providing guidance and support as you grow in your role
• Opportunities for advancement, with a clear path for career progression and professional growth
• A collaborative and dynamic work environment, with a team-oriented approach and a commitment to delivering exceptional customer service

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and supportive work environment. As a Medical Billing Customer Support Specialist, you will be working in a remote or home-based environment, with the flexibility to manage your schedule and work independently. Our company culture is built on the following values:

• A commitment to delivering exceptional customer service, with a patient-centric approach and a focus on quality care
• A team-oriented approach, with a collaborative and dynamic work environment
• A focus on ongoing learning and professional development, with opportunities for growth and advancement
• A commitment to diversity, equity, and inclusion, with a workplace culture that values and respects all employees

Compensation, Perks, and Benefits

As a Medical Billing Customer Support Specialist at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive salary, with opportunities for bonuses and incentives
• Comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) and retirement savings options
• Generous paid time off and paid holidays, with opportunities for flexible scheduling and work-life balance
• Opportunities for professional development and growth, with ongoing training and education
• A dynamic and supportive work environment, with a team-oriented approach and a commitment to delivering exceptional customer service

Conclusion

If you are a motivated and dedicated individual with a passion for delivering exceptional customer service, we encourage you to apply for the Medical Billing Customer Support Specialist position at blithequark. With a commitment to ongoing learning and professional development, a collaborative and dynamic work environment, and a range of compensation, perks, and benefits, this is an exciting opportunity to join a team that is making a positive impact on the lives of patients and their families. Apply today and take the first step towards a rewarding and challenging career with blithequark!