Experienced Part-Time Customer Service Advisor – Remote Opportunity at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping others resolve issues? If so, we invite you to join blithequark as a Part-Time Customer Service Advisor. As a valued member of our team, you'll have the opportunity to work remotely, enjoy flexible scheduling, and receive competitive compensation and performance-based bonuses.

About blithequark

At blithequark, we're dedicated to delivering mission-critical services and solutions that create exceptional outcomes for our clients and the millions of people who count on them. Our team is passionate about technology and committed to fostering a culture where individuality is noticed and valued every day. As a customer service advisor, you'll be part of a dynamic team that's as passionate about customer satisfaction as you are.

Key Responsibilities

As a Part-Time Customer Service Advisor, you'll be responsible for:

• Handling inbound calls from customers with inquiries about their recent purchases
• Assisting customers with tracking numbers, order statuses, product returns, and other post-purchase needs
• Using your problem-solving skills to find quick solutions and resolve any issues
• Helping de-escalate frustrated customers with empathy and professionalism
• Occasionally assisting with upselling or cross-selling when appropriate and necessary

Who We're Looking For

We're seeking a compassionate and patient individual with excellent communication and soft skills. If you have:

• Strong problem-solving abilities and a knack for de-escalating upset customers
• Experience in customer service or call centers (training will be provided)
• A high school diploma or equivalent
• The ability to work in a high-volume, fast-paced environment
• A secured workspace with a door that is only accessible to you during work hours
• Familiarity with iOS and/or macOS, or comparable technology (preferred)

Why You'll Love Working With Us

As a Part-Time Customer Service Advisor at blithequark, you'll enjoy:

• Remote work: Enjoy the flexibility of working from home in your secured workspace
• Bonuses: Performance-based bonus incentives to reward your hard work and success
• Supportive team environment: Work with people who have your back
• Opportunities for career growth and development
• Competitive compensation and benefits

Requirements

To be considered for this role, you must:

• Be at least 18 years old
• Have a high school diploma or equivalent
• Be able to successfully pass a criminal background check
• Have at least six months of experience in customer service
• Have high-speed internet access, meeting the following speeds: download 10mbps+, upload 3mbps+, Ping less than 175ms (no Wi-Fi or satellite internet, you must have an ethernet connection)
• Ability to accurately type at least 30 WPM
• Have a secured workspace with a door that is only accessible to you during work hours
• Familiarity with iOS and/or macOS, or comparable technology (preferred)
• Be flexible with at least 40 hours of availability per week (at least 8 of those hours on one weekend day)
• Work at least 16 hours per week, working no more than 29 hours per week
• Reside in one of our US hiring zones

We're an Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Accommodations for People with Disabilities

If you're a person with a disability who needs a reasonable accommodation to apply for or compete for employment with blithequark, please submit your request through our accommodation form. We're committed to providing equal opportunities for all applicants.

Health and Safety

At blithequark, we value the health and safety of our associates, their families, and our community. While we don't require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at blithequark.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's as passionate about technology as you are, apply now! Apply for this job