Experienced Patient Account Analyst II - CBO Customer Service - Remote Opportunity at blithequark
Are you a detail-oriented and customer-focused professional looking to join a dynamic team in the healthcare industry? Do you have a passion for delivering exceptional service and ensuring seamless patient experiences? If so, we invite you to explore this exciting opportunity as an Experienced Patient Account Analyst II - CBO Customer Service - Remote at blithequark.
About blithequark
blithequark is a mission-driven, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. Our commitment to delivering high-quality patient care and exceptional service has earned us a reputation as a trusted leader in the industry. As a remote Patient Account Analyst II, you will play a vital role in supporting our mission by providing top-notch customer service, resolving complex patient account issues, and ensuring compliance with regulatory requirements.
Job Summary
We are seeking an experienced Patient Account Analyst II to join our CBO Customer Service team on a remote basis. As a key member of our team, you will be responsible for performing a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay. You will also verify insurance benefits, contact patients for necessary information, process financial assistance applications, and resolve inquiries related to patient accounts.
Key Responsibilities
* Perform a variety of registration, billing, follow-up, and collection functions for all payers, including self-pay
- Verify insurance benefits and ensure accurate and timely processing of patient accounts
- Contact patients for necessary information pertaining to registration, billing, and collection
- Process financial assistance applications and resolve inquiries related to patient accounts
- Post payments, adjustments, and denials to patient accounts and review accounts for outside collection or legal authorization
- Work with internal departments to obtain information for external requests, including refunds
- Act as a liaison to outside vendors and review debits, credits, refunds, bad debt, and contractual allowances for accuracy and process as applicable
- Reconcile electronic payment remittances and independently review assigned reports to ensure goals and deadlines are met
- Lockbox reconciliation and reporting
- Assist management with training new staff and obtain prior authorization for scheduled services
- Perform other duties as assigned
Essential Qualifications
* High school diploma or equivalent required
- Ability to accurately and independently solve problems by taking a basic skills test and scoring a minimum of 80%
- Excellent communication and interpersonal skills
- Ability to input and retrieve information from a computer, operate a calculator, fax machine, and copier
- Previous experience with computers and office applications
- Ability to move about the office and between workstations
- Ability to occasionally lift, move, and carry moderately heavy materials
- Commitment to exceptional customer service
- Strong organizational skills and ability to multi-task
- At least 1 year of experience in medical registration, billing, customer service, or collection
Preferred Qualifications
* Bachelor's degree in a related field (e.g., healthcare administration, business, or finance)
- Experience working in a healthcare setting or with a healthcare organization
- Knowledge of billing regulations and corporate compliance plans
- Experience with electronic medical records (EMRs) and practice management systems (PMS)
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Ability to prioritize multiple tasks and deadlines
- Strong attention to detail and accuracy
- Ability to maintain confidentiality and handle sensitive information
- Strong customer service skills and ability to resolve complex issues
Career Growth Opportunities and Learning Benefits
As a remote Patient Account Analyst II at blithequark, you will have opportunities for career growth and professional development. We offer a comprehensive training program, ongoing education and training opportunities, and a supportive team environment that encourages collaboration and innovation. You will also have access to our employee assistance program, which provides confidential counseling services and support for work-life balance.
Work Environment and Company Culture
blithequark is committed to creating a work environment that is inclusive, supportive, and empowering. We value diversity and promote a culture of respect, empathy, and open communication. As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance. We also offer a competitive benefits package, including medical, dental, vision, company-paid life insurance, paid time off, a 401(k) retirement plan, and other voluntary coverage options.
Compensation and Benefits
We offer a competitive salary range of $31,200-$57,200 per year, depending on experience and qualifications. Our comprehensive benefits package includes:
- Medical, dental, vision, and company-paid life insurance
- Paid time off and holidays
- 401(k) retirement plan with employer match
- Employee assistance program
- Voluntary coverage options (e.g., disability, life insurance, and accident insurance)
- Employee discounts on blithequark services and products
How to Apply
If you are a motivated and customer-focused professional looking for a challenging and rewarding opportunity, we encourage you to apply for this Experienced Patient Account Analyst II - CBO Customer Service - Remote position at blithequark. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. If you require accommodations during the application or hiring process, please contact us at [insert contact information]. Apply for this job