Experienced Full Stack Customer Service Representative – Health Insurance Enrollment Support
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our team of dedicated professionals at blithequark as a Remote Customer Service Representative. At blithequark, we're revolutionizing the way people find and enroll in health insurance. Our cutting-edge technology and innovative approach have made us the largest state-based marketplace footprint in the industry. As a Remote Customer Service Representative, you'll play a vital role in delivering an amazing customer experience, helping millions of consumers across the country make better health plan decisions.
About blithequark
blithequark is a leading provider of cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. Our mission is to make finding and enrolling in health insurance simple, and we're committed to building a positive, motivating work environment that fosters growth and development.
Job Summary
As a Remote Customer Service Representative, you'll be responsible for delivering exceptional customer service experiences via inbound and outbound calls, online chat inquiries, and application data entry. You'll work closely with our team to resolve customer issues, provide technical support, and interpret and follow defined procedures and policies.
Key Responsibilities
* Deliver the highest level of customer service experience consistently
- Manage customer accounts and provide technical support
- Application Data Entry
- Online chat inquiries as assigned
- Interpret and follow defined procedures and policies
- Creative problem-solving skills
- Flexibility and adaptability to changing projects and updates
- Time and task management (multitasking and task prioritization)
- Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
- Adhere to regulated guidelines for communications via all channels
Essential Qualifications
* Moderate to Advanced computer skills
- High level of comfort learning new technology
- High level of professionalism
- Excellent verbal and written communication skills
- Comfortable working from home
- Self-motivated and success-driven
Preferred Qualifications
* Previous experience in customer support or technical support role
- Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
- Previous experience in a Call Center
- Familiarity with CRM systems and practices
- Spanish Bilingual, a plus
What We Offer
* Paid Training
- Full-Time, Seasonal role
- Performance and attendance-based incentives, in addition to the base pay
- The convenience of working from home
- Collaborative and supportive team environment
- 401K Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
Work Environment and Culture
At blithequark, we're committed to building a positive, motivating work environment that fosters growth and development. Our team is dedicated to delivering exceptional customer experiences, and we're passionate about making a difference in the lives of our customers.
Compensation and Benefits
* $15.00 - $16.50 per hour
- Performance and attendance-based incentives, in addition to the base pay
- 401K Match
- Individual Coverage HRA (ICHRA)
- Paid time off (PTO)
How to Apply
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive work environment that values diversity, equity, and inclusion.
Disclaimer
blithequark is not responsible for any errors or omissions in the job posting. We reserve the right to modify or cancel the job posting at any time. Apply for this job