Experienced Customer Support Specialist – Deliver Legendary Service at blithequark
Are you passionate about delivering exceptional customer experiences and building strong relationships with clients? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a leading distributor of shipping, industrial, and packaging materials, as a Customer Support Specialist.
About blithequark
blithequark is a family-owned company built on stability and success, with over 9,000 employees across 13 locations in North America. We're committed to offering exceptional benefits and perks to our employees, who make the difference in our organization. As a Customer Support Specialist at blithequark, you'll be part of a collaborative in-person setting with regular team events, where you'll have the opportunity to build strong relationships with your colleagues and contribute to our company's growth and success.
Job Summary
As a Customer Support Specialist at blithequark, you'll be responsible for delivering legendary service to our customers by processing their orders, making product recommendations, and handling account inquiries using world-class technology. You'll be a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently. You'll build business relationships with customers over phone, email, and chat, understand their needs, and recommend blithequark's best solutions. If you're eager to learn and grow in your career, we'll provide you with in-depth training to sharpen your communication and problem-solving skills.
Key Responsibilities
* Process customer orders, make product recommendations, and handle account inquiries using world-class technology.
- Be a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
- Build business relationships with customers over phone, email, and chat.
- Understand customer needs and recommend blithequark's best solutions.
- Help customers navigate blithequark's website and online ordering.
Minimum Requirements
* High school diploma or equivalent; Bachelor's degree preferred.
- Excellent problem-solving, listening, and communication skills.
- Prior customer service experience is a plus, but if you're eager to learn, we'll train you!
Benefits
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks:
+ Best-in-class, clean, modern facilities. + First-class fitness center and nearby walking path.
Work Environment and Company Culture
As a Customer Support Specialist at blithequark, you'll work in a fast-paced, dynamic environment where no two days are the same. You'll be part of a collaborative in-person setting with regular team events, where you'll have the opportunity to build strong relationships with your colleagues and contribute to our company's growth and success. We're committed to offering exceptional benefits and perks to our employees, who make the difference in our organization.
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Support Specialist, you'll have the opportunity to:
- Learn: In-depth training helps you sharpen communication and problem-solving skills.
- Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career.
- Connect: Build strong relationships in our collaborative in-person setting with regular team events.
Compensation and Perks
As a Customer Support Specialist at blithequark, you'll be compensated with a competitive hourly rate of $24-$28 per hour, with a $2 shift differential. You'll also be eligible for multiple bonus programs, paid holidays, and generous paid time off.
How to Apply
If you're passionate about delivering exceptional customer experiences and building strong relationships with clients, we invite you to apply for the Customer Support Specialist position at blithequark. Please submit your application through the link below: Apply for this job We look forward to hearing from you and exploring how you can contribute to our company's growth and success! Apply for this job