Experienced IT Customer Support Specialist – Entry-Level Help Desk Position in Salt Lake City, UT at blithequark
Are you passionate about delivering exceptional customer service and resolving technical issues with ease? Do you have a knack for problem-solving and a strong desire to learn and grow in a dynamic environment? Look no further! blithequark is seeking an experienced IT Customer Support Specialist to join our team in Salt Lake City, UT. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring their satisfaction and loyalty.
About blithequark
blithequark is a leading workforce management provider, serving clients across the USA and globally. Our company is dedicated to delivering innovative solutions, integrated with cutting-edge security, to clients in government, financial services, and commercial markets. With a strong focus on digital transformation, workplace services, industry applications, and innovative software operating environments, we strive to empower our clients to achieve their goals.
Job Description
As an IT Customer Support Specialist, you will be the primary point of contact for our clients, providing technical assistance and support via phone, email, or chat. Your responsibilities will include:
- Advising and assisting users to resolve incidents related to hardware, software, network connectivity, and peripherals
- Screening, diagnosing, researching, and resolving user issues
- Maintaining passwords, data integrity, and file system security for the desktop environment
- Providing onboarding support for new associates, including laptop and/or desktop configuration, system access, and security clearances
- Documenting service requests and dispatching orders to support groups for problem resolution
- Providing quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs)
Key Responsibilities
* Answering moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests
- Handling support requests for hardware, software, client, and COTS applications, as well as network and user administration
- Escalating complex problems to other resolver teams or vendors
- Utilizing problem-solving and analytical skills to effectively resolve challenging incidents
- Supporting L1 agents in ongoing day-to-day questions related to client incidents, requests, and queries
Qualifications
* High School Diploma or GED required
- May require technical certification or Associate Degree
- Generally, 1-2 years' experience in the area of responsibility
Additional Information
* Communication will be via Teams and Outlook
- Meetings are conducted remotely, and you will need to be comfortable using technology to succeed in the role
- Training will be provided for the first week
- You will need to be able to manage an iPad, manage a checkout system, and manage a like root-based map system
Why Join blithequark?
* Competitive compensation and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and innovative solutions
How to Apply
If you are a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you!
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