Experienced Customer Service Associate (REMOTE) – Record Retrieval and Client Support Specialist

Are you a highly motivated and organized individual with excellent communication skills, looking for a challenging and rewarding role in a fast-paced environment? Do you have a passion for delivering exceptional customer service and ensuring seamless interactions with clients and record providers? If so, we invite you to join blithequark as an Experienced Customer Service Associate (REMOTE) – Record Retrieval and Client Support Specialist.

About blithequark

blithequark is a leading provider of innovative solutions in the healthcare industry, dedicated to delivering exceptional services to our clients. Our team of experts is committed to excellence, and we are seeking a talented individual to join our ranks as a Customer Service Associate (REMOTE) – Record Retrieval and Client Support Specialist. As a member of our team, you will play a critical role in ensuring the timely and efficient retrieval of medical records, while providing exceptional support to our clients and record providers.

Key Responsibilities

As a Customer Service Associate (REMOTE) – Record Retrieval and Client Support Specialist, you will be responsible for the following key duties:

• Reviewing the daily call sheet from your Team Leader to prioritize your tasks and ensure timely follow-up with record providers
• Making phone calls to record providers to confirm receipt of written requests and updating the MCS diary system with the contents of the call
• Diarying the next call for proper follow-up activities and assigning the proper codes for status messages to clients
• Determining if a copy fee is required and arranging the preparation of the check
• Informing Request Processing of any address changes to providers or clients
• Keeping Client Specialist informed of difficult providers
• Preparing Excel spreadsheets as required by providers

Performance Metrics

To ensure the success of our team, we have established the following performance metrics:

• Non-Hospital Location Caller:

+ Upon completion of sixty-day probationary period, an average of 60 requests will be updated daily or 300 per week + Six months of employment: 325 assignment updates per week + Eleven months of employment: 350 per week + Sixteen months: 350 per week + Twenty-three months: 400 per week

• Hospital Location Caller:

+ Upon completion of sixty-day probationary period, an average of 65 requests will be updated daily or 350 per week + Six months of employment: 400 assignment updates per week + Eleven months of employment: 425 per week + Sixteen months: 450 per week

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Excellent oral and written communication skills, with strong interpersonal skills
• Strong client focus, with the ability to interact with customers at all levels
• Strong analytical and problem-solving skills, with a high level of attention to detail
• Ability to multi-task effectively and maintain organization and composure under high pressure
• Strong knowledge of Microsoft Office (Excel, Word)
• Capable of making timely, independent decisions
• Ability to work to deadlines and prioritize work
• Ability to work independently and as part of a team

Education Requirements

While an Associate degree is preferred, we will consider candidates with a High School Diploma or equivalent education and 1-2 years of related work experience.

Supervisory Responsibilities

This role does not have any supervisory responsibilities.

Physical Demands

As a remote worker, you will be required to sit for prolonged periods in a 7 1/2 hour to eight-hour day, with excessive use of phone, computer keyboard, and monitor.

Work Environment

You will be working with Management to ensure blithequark standards are met, and you must be able to work West Coast business hours.

Compensation and Benefits

We offer a competitive starting rate of $15 per hour, with opportunities for career growth and professional development. Our benefits package includes:

• Comprehensive health insurance
• 401(k) retirement plan
• Paid time off and holidays
• Professional development opportunities
• Collaborative and dynamic work environment

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds.

How to Apply

If you are a motivated and organized individual with a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job