Experienced Specialty Customer Representative – Hybrid Work Environment

Are you a customer-focused individual with excellent communication skills and a passion for delivering exceptional solutions? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Specialty Customer Representative. In this role, you will be the face of our company, providing top-notch support to our specialized networks and accounts through various contact platforms.

About blithequark

blithequark is a leading provider of innovative solutions, dedicated to delivering exceptional customer experiences. Our team is passionate about empowering our customers to achieve their goals, and we're committed to fostering a culture of collaboration, innovation, and growth. As a Specialty Customer Representative, you will be part of a talented team that is shaping the future of customer support.

Key Responsibilities

As a Specialty Customer Representative, you will be responsible for:

• Responding to customer inquiries and resolving issues through various contact platforms, including phone, email, chat, or social media
• Providing forward-thinking solutions for shipment issues, leading to positive customer interactions and building strong relationships
• Utilizing interpersonal and rapport-building skills to promote customer engagement and demonstrate empathy in handling difficult interactions
• Performing other duties as assigned by your supervisor or team lead

Minimum Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent
• Personal computer (PC) ability
• Good verbal and writing skills
• Ability to work variable shifts and weekends/holidays

Job Specific Information

This position offers an opportunity to work in a blended work environment, alternating between working onsite and remotely from the employee's home for training, meetings, coaching sessions, and as directed. You will need to have access to wired, high-speed internet service with a minimum upload speed of 5 Mbps through a fiber, cable, or DSL provider (fiber or cable preferred). You will also need to have a dedicated, secure home workspace free from background noise or other distractions.

Knowledge, Skills, and Abilities Considered a PLUS

While not required, the following skills and qualifications are highly desirable:

• Customer Service Call Center knowledge and/or experience
• General computer skills (ability to navigate multiple software packages and applications)
• Strong verbal/written communication and interpersonal skills
• Multitasking and time management skills
• Ability to work in a fast-paced metric-driven environment with proficiency in multitasking and navigation in a web-based environment
• Ability to work independently and in a team environment

Relocation/Domicile/Sponsorship Information

Please note that relocation assistance is not available for this position. This Hybrid position is domiciled in Lakeland, FL, and sponsorship is not available.

Pay Transparency

This position is classified as FEC_H28, with a pay rate of $20.00 per hour.

Additional Details

To apply for this position, please upload your current resume and complete application by close of business day (5:00 PM CST) on April 22, 2025. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.

Equal Employment Opportunity

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

E-Verify Program Participant

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)

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