Experienced Customer Service Specialist – Retail Sales and Customer Experience

Are you passionate about delivering exceptional customer experiences and driving sales growth in a dynamic retail environment? Do you thrive in a fast-paced setting where no two days are the same? If so, we invite you to join blithequark's team as a Customer Service Specialist, where you'll play a vital role in shaping the customer experience and driving business success.

About blithequark

At blithequark, we're dedicated to inspiring and improving the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. As a Customer Service Specialist, you'll be part of a team that's passionate about delivering exceptional customer experiences and driving sales growth in our retail stores. Our people are behind the strength of our success, and we invest and support you in:

• Life: with rewards, benefits, and the flexibility to enhance your health and well-being
• Career: with opportunities to learn, develop new skills, and grow your contribution
• Connection: with an inclusive team and commitment to our own and broader communities

Key Responsibilities

As a Customer Service Specialist, you'll be responsible for delivering exceptional customer experiences and driving sales growth in our retail stores. Your key responsibilities will include:

• Ensuring high levels of customer satisfaction through excellent sales service
• Assisting customers in person and over the phone by determining needs and presenting appropriate products and services
• Building productive trust relationships with wholesale and retail customers
• Processing sales transactions accurately and consistently with policies and procedures
• Maintaining precise work order files and formulas
• Pulling appropriate products from the sales floor or warehouse
• Tinting and mixing products, as needed, to customer specifications
• Stocking shelves and setting up displays
• Cleaning store equipment
• Loading/unloading delivery trucks
• Assisting in making deliveries, as needed
• Maintaining in-stock and presentable condition assigned areas
• Remaining knowledgeable on products offered and discussing available options
• Complying with inventory control procedures
• Suggesting ways to improve sales

Essential Qualifications

To succeed in this role, you'll need:

• To be at least eighteen (18) years of age
• To be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• To have a valid, unrestricted Driver's License
• To be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• To be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications

While not essential, having the following qualifications will make you a strong candidate:

• Having at least a High School diploma or GED
• Having at least one (1) year experience working in a delivery, retail, or customer service position
• Having previous work experience selling paint and paint-related products
• Having previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

Skills and Competencies

To succeed in this role, you'll need to possess:

• Business Operations skills
• Click Through Rate (CTR) skills
• Cloud Computing skills
• Compensation and Benefits knowledge
• Customer Satisfaction skills
• Customer Support/Service skills
• Driver's License
• High School Diploma
• Inventory Management skills
• Loading/Unloading skills
• Meet Sales Quota skills
• Needs Assessment skills
• Order Picking/Packing skills
• Painting (Facilities and Maintenance) skills
• Performance Reviews skills
• Problem Solving Skills
• Quality Management skills
• Retail skills
• Safety/Work Safety skills
• Sales skills
• Salon Services skills
• Transaction Processing/Management skills
• Warehousing skills
• Wholesale Industry knowledge
• eLearning skills

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping you grow your career and develop new skills. As a Customer Service Specialist, you'll have access to:

• Ongoing training and development opportunities
• Mentorship and coaching from experienced colleagues
• Opportunities to take on additional responsibilities and advance your career
• A supportive and inclusive work environment

Work Environment and Company Culture

Our retail stores are fast-paced and dynamic environments where no two days are the same. As a Customer Service Specialist, you'll work closely with customers, colleagues, and management to deliver exceptional customer experiences and drive sales growth. Our company culture is built on:

• A commitment to customer satisfaction and loyalty
• A focus on teamwork and collaboration
• A passion for innovation and continuous improvement
• A commitment to diversity, equity, and inclusion

Compensation, Perks, and Benefits

As a Customer Service Specialist, you'll be eligible for a competitive salary, benefits, and perks, including:

• Health benefits, such as medical, dental, and vision coverage
• Flexible Spending Accounts (FSAs)
• Disability coverage
• Security benefits
• Retirement and saving benefits
• A generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, and holidays
• Opportunities for career growth and advancement
• A supportive and inclusive work environment

How to Apply

If you're passionate about delivering exceptional customer experiences and driving sales growth in a dynamic retail environment, we invite you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about our company and to submit your application. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract. Apply for this job