Experienced Customer Service and Sales Experts – Remote Work Opportunity with Blithequark

Introduction to Blithequark

Blithequark is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With a global scale and local presence, we are a force of good in supporting our communities, our clients, and the environment. Our team of over 500,000 inspired and passionate people, speaking more than 300 languages, is dedicated to making people's lives simpler, faster, and safer.

About the Role

We are seeking fearless and talented Customer Service and Sales Experts to join our team at blithequark. As a Customer Experience Specialist, you will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. This is a remote work opportunity, allowing you to work from the comfort of your own home and enjoy a better work-life balance.

Key Responsibilities

• Provide customer support to customers via telephone and/or Internet, e.g., instant message, email
• Handle customer inquiries and resolve simple and basic support issues, such as address changes, processing orders, warranty or billing/payment
• Process a high volume of customer inquiries regarding offered products and services and resolve a targeted percentage of those inquiries
• Troubleshoot customer problems, identify the root cause of the problem, and use tools and resources appropriately to determine how to resolve customer problems
• Track and document inbound support requests and ensure proper notation of customer problems or issues
• Update customer information and ensure accurate entry of contact information
• Meet standards of job, such as quality standards, adherence to schedule, and average handle time
• May provide guidance and/or mentoring to less experienced associates
• Other related duties assigned as needed

Essential Qualifications

• Ability to work remotely in a virtual team environment
• Excellent customer service skills that build high levels of customer satisfaction
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Proficient in PC operation and navigation
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment
• Have excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Organization and work prioritization skills

Preferred Qualifications

• Prior experience in customer service or sales
• Knowledge of digital business services and technology
• Experience working in a remote or virtual team environment
• Strong problem-solving and analytical skills
• Ability to learn quickly and adapt to new situations

Work from Home Requirements

To be successful in this role, you will need to meet the following work from home requirements:

• Internet Requirements:
  • Minimum subscribed download rate equal or exceeds 15.0 Mbps
  • Minimum subscribed upload rate equal or exceeds 5.0 Mbps
  • ISP must have no packet loss and ping under 50ms
  • Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
  • Proof of internet speed required
• Clean and quiet workspace

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Customer Experience Specialist, you will have the chance to learn new skills, take on new challenges, and advance your career. Our company offers a range of training programs, mentorship opportunities, and career development resources to help you achieve your goals.

Work Environment and Company Culture

At blithequark, we believe that our employees are our greatest asset. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. Our company culture is built on values of inclusion, diversity, and respect, and we strive to create an environment where everyone feels welcome and valued. We offer a range of employee wellness and engagement programs, including paid time off, employee recognition programs, and social events.

Compensation, Perks, and Benefits

As a Customer Experience Specialist at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive wages
• Full benefits (medical, dental, vision, 401k, and more)
• Paid training
• Paid time off
• Employee wellness and engagement programs

Conclusion

If you are a motivated and talented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Experience Specialist, you will have the chance to make a real difference in the lives of our customers, while also advancing your career and achieving your goals. Don’t miss out on this opportunity to join our team and become a part of our blithequark family. Apply today!