Enterprise Customer Success Manager – Data Governance, Privacy, and Security Solutions

Are you a seasoned customer success professional with a passion for data governance, privacy, and security? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark, a leading provider of innovative solutions for data security, compliance, and privacy. As an Enterprise Customer Success Manager, you will play a critical role in driving customer adoption, satisfaction, and retention, while expanding the blithequark platform footprint.

About blithequark

blithequark is a pioneering company that solves complex challenges across governance, privacy, and security. Our foundation in data understanding and expertise in developing and deploying market-leading CASB & DLP technology have enabled us to create a platform from the ground up that leverages automation and workflows to address intricate business challenges. With a simplified interface promoting collaboration across the business, ease of use, quick deployment, and customizability, companies select blithequark over stitching multiple vendors together to address their challenges.

The Exponential Growth of Data: A Double-Edged Sword

The exponential growth of data brings massive new opportunities, but also brings increasingly perilous security, compliance, and privacy risks. At blithequark, our mission is to enable organizations to safely harness the incredible power of data and the cloud by controlling the complex security, compliance, and privacy risks. Our solution uniquely combines AI-powered data intelligence with full workflow automation, simplifying compliance with GDPR, CCPA, LGPD, and other regulations. Granular insights into structured and unstructured data enable organizations to monitor risk, control access, and protect sensitive data at scale.

Your Role: Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at blithequark, you will use your expertise to build key relationships with Directors/Managers of Data Security/Privacy/Governance, Data Engineers, Security Architects, and Privacy teams. You will work closely with these stakeholders to implement best-in-class modules from blithequark's Data Command Center, ensuring customers adopt and realize the recurring value from our platform. Your results will be increased customer satisfaction, value, retention, and expansion of the blithequark platform footprint.

Key Responsibilities:

* Own and drive onboarding, adoption, and advocacy across a portfolio of customers

• Work with customers to build success plans, establish critical goals, and aid customers in achieving their objectives
• Design and execute a value roadmap for each customer in your portfolio
• Establish regular cadence calls (Weekly, Monthly, Quarterly) with each assigned customer
• Conduct Quarterly business reviews to ensure successful outcomes from blithequark solutions
• Review executive dashboards and program status, continually measuring and monitoring customer health metrics and KPIs
• Solidify your position as a trusted advisor/strategic advisor with all customers and drive continued value of our products and services
• Partner with blithequark Account Team (Account Executives, Solution Architects, Sales Engineers, and Training) to find opportunities for new usage of blithequark across organizational functions, and build contract renewal, upsell, and cross-sell opportunities
• Define success plans for at-risk customers and execute them in collaboration with functional team
• Act as the voice of the customer internally to advocate customers' needs
• Leverage internal tools to archive customer activity and other key data points
• Identify and communicate areas for improvement in the customer experience, including both product and process

What You Need to Succeed:

* 5+ years relevant work experience in customer success, consulting, post-sales technical account management, and similar roles

• Strong consulting, project management, and/or business analyst skills with proven results working as a trusted advisor to drive business value for customers, including the ability to interact with client teams at various levels of technical and non-technical depth
• Excellent written and verbal communication skills – able to simplify complex topics in a friendly and approachable manner for both executive and end-user audiences
• Previous experience with a Cyber/data security solutions company and/or an enterprise software company working with large enterprise customers highly desired
• Strong knowledge of SaaS and Multi-cloud (AWS, Azure, GCP) architectures, as well as the traditional on-premise model
• Solid understanding of complementary data security concepts, such as data discovery, DLP, encryption/tokenization, data masking, access control, rights management
• Familiarity with various types of structured and unstructured data systems across SaaS, Multi-cloud, and traditional, self-managed systems
• Fundamental technological knowledge of networking environments
• Experience installing and supporting enterprise software on Windows and UNIX platforms
• Prior experience with blithequark Software solutions is preferred or relevant experience with enterprise applications, security management, systems management, identity management, and/or policy management solutions
• Up to 25% travel

Why Join blithequark?

* Collaborate with a talented team of professionals who share your passion for data governance, privacy, and security

• Contribute to the development of innovative solutions that address complex business challenges
• Enjoy a dynamic and fast-paced work environment with opportunities for growth and professional development
• Receive competitive compensation and benefits, including a comprehensive health insurance package, 401(k) matching, and generous paid time off
• Participate in a company culture that values diversity, equity, and inclusion, and promotes work-life balance

How to Apply:

If you are a motivated and results-driven customer success professional with a passion for data governance, privacy, and security, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. We look forward to hearing from you! Apply for this job