Senior Statistics Architect – Voice of the Customer Method Transformation and Innovation
Are you a data-driven professional with a passion for innovation and collaboration? Do you thrive in a dynamic environment where you can make a meaningful impact on customer experiences? Look no further! blithequark is seeking a highly skilled Senior Statistics Architect to join our team and lead the transformation and innovation of our Voice of the Customer (VOC) method.
About blithequark
At blithequark, we're committed to delivering exceptional customer experiences that exceed expectations. With over 5 million surveys received from clients each year across the consumer, business, and service provider space, our Customer Listening Team is responsible for implementing the Stop-to-Give-Up Voice of the Customer technique. This technique involves designing and programming customer experience surveys, including 40+ studies translated in over 10 languages and deployed in more than 20 countries.
The Role
As a Senior Statistics Architect, you'll play a critical role in assisting the transformation and innovation of our VOC method. Your primary responsibilities will include:
- Collaborating with utility teams to outline, design, and capture business needs
- Growing knowledge of Voice of the Customer methods and leveraging them to outline and transform data within the Cornerstone large data platform
- Designing and building robust data model architecture to aid in fulfilling statistics processing and standardized metric definitions
- Providing big data and batch/real-time analytical answers leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case levels
- Offering pointers to beautify competencies to drive efficiency in computing programs using massive data ecosystems
- Powering customer tale evaluation & elaboration, design and development of software programs, checking out & builds automation tools
- Proactively identifying and automating repetitive tasks to improve best and efficiency
- Working closely with colleagues from GSN and AET to prioritize, define, increase, and review statistics for various use cases as part of the VOC cease-to-quit technique
Requirements
To succeed in this role, you'll need:
- Hands-on experience with Hive/Hadoop, Pyspark, Python, shell scripting languages, development launch management, and troubleshooting understanding for data pushed tasks for a span of no less than 3+ years
- Energetic collaboration with dating managers/product proprietors for expertise the functional requirements and converting them into technical deliverables
- Familiarity with Agile methodologies of delivery, where small increments of a product are introduced at everyday intervals to the business groups
- Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
What We Offer
At blithequark, we're committed to supporting the holistic well-being of our colleagues and their loved ones. This means we prioritize their physical, financial, and intellectual health throughout every stage of life. Some of the benefits we offer include:
- Competitive base salaries
- Bonus incentives
- Support for economic-well-being and retirement
- Flexible work model with hybrid, onsite, or digital preparations depending on position and business need
- Generous paid parental leave policies (depending on your location)
- Free access to international on-site online wellness facilities staffed with nurses and doctors (depending on location)
- Free and confidential counseling aid through our Wholesome Minds application
- Career growth and education opportunities
How to Apply
If you're a motivated and experienced data professional looking to make a meaningful impact on customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Join the blithequark Team
At blithequark, we're passionate about delivering exceptional customer experiences that exceed expectations. We're committed to creating a workplace culture that values diversity, inclusion, and collaboration. If you're a like-minded professional looking to join a dynamic team, we encourage you to apply for this exciting opportunity.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you! Apply Job! Apply for this job