Experienced Customer Service Agent - English Speaker (Part-Time / Night Shift) at blithequark

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry? Do you thrive in a dynamic and fast-paced environment where no two days are the same? Look no further! blithequark is revolutionizing global transportation with cutting-edge technology, and we're seeking enthusiastic Customer Support Agents fluent in English to join our team.

About blithequark

At blithequark, we're on a mission to create a more sustainable and efficient future for transportation worldwide. By harnessing the power of technology, we're transforming daily commutes and making a significant impact on reducing humanity's environmental footprint. Our team is passionate about innovation, customer satisfaction, and making a difference in the world. We're committed to creating a culture of care, curiosity, and achieving together, where everyone feels valued, included, and empowered to succeed.

Join Our Dynamic Team

As a Customer Support Agent at blithequark, you'll be at the forefront of the mobility industry, learning the operations, technology management, and on-demand mobility processes that drive our success. You'll have the opportunity to provide on-demand support to customers in the USA, contribute to our team's goals, and develop a deep understanding of the transportation industry.

Key Responsibilities

* Provide first-line support through phone, email, and digital channels, ensuring timely and effective resolution of customer queries

• Aim for 'first contact resolution' to handle customer queries quickly and efficiently, escalating issues as needed to ensure complete resolution
• Maintain accurate and up-to-date customer records, including reasons for contact, solutions provided, and relevant information to support our customers and maintain service quality
• Foster positive interactions in all communications, ensuring customers feel understood and supported
• Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs
• Participate in training and briefings to gain expertise and understand client and contact centre requirements
• Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations
• Offer feedback and insights on areas that may lead to a poor customer experience
• Embody the values of blithequark, ensuring they are reflected in your daily work

Essential Qualifications and Experience

* Fluent English: You have a high and fluent English (C2 level), both written and spoken

• Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email
• Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly
• Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service
• Eligibility: Be eligible to work in Spain

Preferred Qualifications and Experience

* Previous customer service experience in a call centre or similar environment

• Experience working with technology and software applications
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Familiarity with the transportation industry or a related field

What We Offer

* Starting date: 10th of February, 2025

• Contract: Temporary (6 months)
• Salary: 9.743€ gross per year
• Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed)
• Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based)
• 24 holiday days per year on a full-time basis
• Work Model: Hybrid working model
• Location: Barcelona, Spain

Additional Benefits

* Employee Assistance Program - Free, confidential, and impartial guidance and support

• Option to sign-up for Discounted Private Health Insurance
• Referral Program: Refer a Friend and get a Referral bonus
• Access to specialised LinkedIn training courses
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment

Why Join blithequark?

At blithequark, we're committed to creating a culture of care, curiosity, and achieving together. We believe in fostering a workplace where everyone feels valued, included, and empowered to succeed. Our team is passionate about innovation, customer satisfaction, and making a difference in the world. Join us, and you'll have the opportunity to be part of a dynamic and fast-paced environment where no two days are the same.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry, we want to hear from you! Apply now to join our team as a Customer Support Agent at blithequark. Apply for this job