Experienced Bilingual Digital Collections Specialist (Live Chat & Email) – Financial Services and Sustainability

At blithequark, we're on a mission to revolutionize the home improvement industry by providing friendly financing options for those who dream of living a more sustainable lifestyle. Our collective goal is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless. We're creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners who want to convert their outdated houses into modern, smart, energy-efficient homes. As part of our world-positive initiative, we're also the official sponsor of GivePower – a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world. If you have an unstoppable desire to make a meaningful impact on our planet and help mission-driven businesses and consumers achieve a more sustainable future, join us at blithequark.

About the Role:

We're seeking an experienced Bilingual Digital Collections Specialist to join our team. As a key member of our collections team, you'll be responsible for responding to borrowers via different digital communication channels, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency. This role requires a unique blend of communication, negotiation, and problem-solving skills, as well as a passion for helping others achieve their financial goals.

Key Responsibilities:

* Communicate with delinquent borrowers via different digital communication channels, including live chat and email

• Find solutions to help bring borrower's loans to a current status, using your negotiation and persuasion skills to resolve payment disputes
• Process payments for borrowers with past due payments, ensuring accurate and timely collection of funds
• Maintain daily, weekly, and monthly collection and metric goals, working closely with our collections team to achieve our targets
• Record and track all interactions with delinquent account customers, including contacts and payments collected

Essential Qualifications:

* 1-2 years of direct experience in credit and collections, with a strong understanding of sales, negotiation, and persuasion tools

• Excellent written communication skills, with the ability to craft clear and concise messages to borrowers
• Prior experience with financial products, preferably in a collections or customer service role
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
• Self-motivated and extremely goal-oriented, with a strong desire to succeed in a fast-paced collections environment
• Team Player, with excellent communication and interpersonal skills
• Professional demeanor, with a strong commitment to customer service and respect for borrowers

Preferred Qualifications:

* Bilingual in Spanish and English, with the ability to communicate effectively with borrowers in both languages

• Experience using live chat to assist customers, preferably in a financial services or collections environment
• Familiarity with financial software and systems, including loan management and collections platforms

Work Environment and Culture:

As a remote employee of blithequark, you'll have the flexibility to work from home and enjoy a comfortable, productive work environment. Our team is passionate about making a positive impact on the planet, and we're committed to creating a culture that values diversity, inclusion, and respect for all employees. We offer a range of benefits and perks, including:

• 401(k) plan with company match
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement and professional growth
• Paid sick time
• Paid time off
• Paid training and development programs
• Vision insurance
• Work from home flexibility

Compensation and Benefits:

This full-time position offers a competitive hourly rate of $18.00 per hour, with opportunities for advancement and professional growth. We're committed to providing a comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) plan with company match.

Application Instructions:

If you're a motivated and results-driven collections professional with a passion for making a positive impact on the planet, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you!

Application Questions:

* The expected working hours for this position are 9:30 AM - 6:00 PM PST, Monday through Friday. Does this schedule work for you?

• Do you have recent experience using live chat to assist customers? If so, which platforms have you worked with?
• This bilingual position pays $18.00 per hour. Are you comfortable moving forward with this hourly rate?

Equal Employment Opportunity:

blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. Apply for this job