Experienced Service Desk Specialist and Live Chat Agent for Mobile Application Support – Remote Opportunity in Colorado

Introduction to blithequark

At blithequark, we are passionate about harnessing the power of technology to make a positive impact on people's lives. As a leader in our industry, we recognize the importance of providing exceptional support to our users. That's why we're seeking a highly skilled and enthusiastic Service Desk Specialist/Live Chat Agent to join our team. As a critical member of our support team, you will play a vital role in ensuring the smooth operation of our mobile application, myColorado. If you're a tech-savvy individual with a passion for helping others, we encourage you to apply for this exciting opportunity.

Job Overview

We are looking for a talented Service Desk Specialist/Live Chat Agent to provide top-notch support to our users through live chat and other communication channels. As a remote worker based in Colorado, you will work from the comfort of your own home, collaborating with our team to resolve technical issues and provide excellent customer service. This is a fantastic opportunity to join a dynamic team and contribute to the success of our organization.

Key Responsibilities

• Provide Tier I support and customer assistance for our mobile application, myColorado, utilizing chat tools and following standard operating procedures.
• Troubleshoot, reproduce, report, and resolve technical issues in both iOS and Android operating systems.
• Install myColorado software on supported devices, following defined procedures, processes, and methods.
• Employ Incident Management procedures to enter tickets into our tracking system, ensuring efficient issue resolution.
• Collaborate with our team to identify and resolve technical issues, providing excellent customer service and support.

Qualifications and Requirements

To be successful in this role, you will need to meet the following minimum qualifications:

• One year of professional experience in an occupational field related to mobile application support, or
• An Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees.

In addition to these minimum qualifications, we also consider substitutions, including:

• Additional, appropriate paid or unpaid experience, which can substitute for the required education on a year-for-year basis.
• Additional appropriate education, which can substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.
• Training or Certification related to the work assigned to the position, which can be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Jira experience
• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of a diverse range of mobile device makes and models

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Technical skills: Proficiency in mobile operating systems, including iOS and Android, as well as experience with diagnostic tools and mobile device hardware.
• Communication skills: Excellent written and verbal communication skills, with the ability to effectively communicate technical information to non-technical users.
• Problem-solving skills: Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve technical issues in a timely and efficient manner.
• Customer service skills: A customer-centric approach, with a focus on providing exceptional support and service to our users.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Service Desk Specialist/Live Chat Agent, you will have access to a range of training and development opportunities, including:

• Ongoing technical training and certification programs
• Professional development workshops and seminars
• Mentorship and coaching from experienced team members
• Opportunities for career advancement and promotion

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote worker, you will be part of a virtual team that values collaboration, open communication, and mutual respect. Our company culture is built on the following core values:

• Integrity: We operate with honesty, transparency, and ethics in all our interactions.
• Innovation: We encourage creativity, experimentation, and continuous learning.
• Customer focus: We prioritize the needs of our users, delivering exceptional service and support.
• Teamwork: We collaborate, support, and empower each other to achieve our goals.

Compensation, Perks, and Benefits

As a Service Desk Specialist/Live Chat Agent at blithequark, you can expect a competitive compensation package, including:

• A salary range that reflects your experience and qualifications
• A comprehensive benefits package, including health, dental, and vision insurance
• A 401(k) retirement savings plan with company match
• Opportunities for professional development and career advancement
• A dynamic and supportive work environment

Conclusion

If you're a motivated and tech-savvy individual with a passion for helping others, we encourage you to apply for this exciting opportunity to join our team as a Service Desk Specialist/Live Chat Agent. With a competitive compensation package, opportunities for career growth and development, and a dynamic work environment, this is a role that offers the perfect blend of challenge and reward. Don't miss out on this chance to make a positive impact at blithequark – apply today!