Experienced Customer Success Manager for Global Ad Tech Solutions – Driving Client Satisfaction and Business Growth through Strategic Account Management and Campaign Optimization

Introduction to blithequark

At blithequark, we are revolutionizing the mobile marketing landscape by empowering the world's best mobile marketing teams to take programmatic advertising in-house. Built on the pillars of performance, transparency, and control, our cutting-edge DSP enables leading app developers, agencies, media buyers, and D2C brands to run programmatic user acquisition, retargeting, and branding campaigns in self-serve or managed service mode. With an unprecedented scale of over 160 billion daily ad requests from 2 billion+ unique users worldwide, we serve more than 500 million ads per day to 180 countries, making us a leader in the ad tech industry.

About the Role

We are seeking an experienced Customer Success Manager to join our global team at blithequark. As a Customer Success Manager, you will play a vital role in driving customer satisfaction, fostering long-term relationships, and contributing to the overall growth and success of our company. You will be responsible for understanding and addressing customer needs, ensuring that our solutions are aligned with their goals and challenges, and developing comprehensive account strategies that focus on growth and customer success.

Key Responsibilities

As a Customer Success Manager at blithequark, your key responsibilities will include:

• Forming a deep understanding of the client's business and goals, and providing DSP advisory and strategic consultation from the onboarding phase
• Maintaining detailed internal documentation of client information, interactions, feature requests, and campaign strategies
• Conducting engaging and informative Quarterly Business Reviews focusing on learnings, growth opportunities, and evangelizing on product roadmap
• Co-managing and optimizing campaigns with the Client or Trading team, analyzing aggregate performance and log-level data to improve strategies
• Reporting on account progress weekly/bi-weekly to internal and external stakeholders, and setting and achieving monthly and quarterly growth and milestone targets
• Proactively identifying and addressing emerging client needs, and working closely with the product team on enhancements based on client feedback

Requirements

To succeed in this role, you will need:

• 2+ years of experience in a similar role in ad tech, with proven strengths in structured thinking, planning, and coordination, as well as proven portfolio growth
• Understanding of the mobile programmatic ecosystem, including formats, targeting, attribution, and key metrics
• Strong interest in online and performance marketing, and a strong analytical and data-driven mindset
• Innovative and problem-solving approach, with attention to detail and the ability to work independently and collaboratively

Essential Qualifications

In addition to the requirements listed above, the ideal candidate will have:

• In-depth mastery of blithequark's DSP for client success, and strategic client management and campaign excellence
• Leading industry knowledge and trends, with the ability to provide proactive consultations and data-driven campaign optimization recommendations
• Client advocacy and relationship-building skills, with the ability to form strong relationships with clients and internal stakeholders

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience working with Hubspot, or similar CRM software
• Experience working in a fast-paced, dynamic environment, with the ability to adapt to changing priorities and deadlines
• Strong communication and interpersonal skills, with the ability to effectively communicate with clients and internal stakeholders

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with exceptional career growth and learning opportunities. As a Customer Success Manager, you will have the opportunity to work with a experienced team of industry experts and entrepreneurs who are passionate about bringing massive change to the Adtech market. You will also have direct, day-to-day work experience with the management team, and access to a fun, driven, and multinational team located across the globe.

Work Environment and Company Culture

At blithequark, we pride ourselves on our flexible and dynamic work environment. We offer a flexible work-from-home arrangement, and a 500-dollar home-office setup budget to ensure that you have everything you need to succeed in your role. We also offer a 1000-dollar annual learning and development budget, to support your ongoing learning and growth.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits to support your well-being and success. These include:

• Exceptional career growth and learning opportunity
• A unique opportunity to be part of an experienced team of industry experts and entrepreneurs
• Direct, day-to-day work experience with the management team
• A fun, driven, and multinational team located across the globe
• A flexible work-from-home arrangement
• A 500-dollar home-office setup budget
• A 1000-dollar annual learning and development budget

Conclusion

If you are a motivated and experienced Customer Success Manager looking for a new challenge, we encourage you to apply for this exciting opportunity at blithequark. With our cutting-edge DSP, global reach, and commitment to customer success, we are confident that you will find this role both challenging and rewarding. Please reach out to our Talent Acquisition team to learn more about this opportunity and to apply.