Experienced Customer Care Specialist, FinOps – Delivering Exceptional Service to blithequark Customers

At blithequark, we're dedicated to empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better business outcomes. As a leading cloud-based platform for work execution, we're committed to providing a world-class customer experience that sets us apart from the rest. We're now seeking an experienced Customer Care Specialist, FinOps to join our team and play a vital role in delivering exceptional service to our customers.

About blithequark

In 2005, blithequark was founded on the idea that teams and millions of people worldwide deserve a better way to deliver their very best work. Today, we're proud to be a leading provider of cloud-based solutions that help organizations streamline their operations and achieve their goals. Our mission is to empower our customers to succeed by providing them with the tools, resources, and support they need to thrive.

Job Summary

As a Customer Care Specialist, FinOps, you'll be the first point of contact for our customers regarding financial queries and concerns. You'll be responsible for providing timely, accurate, and professional responses to customer inquiries, resolving issues, and ensuring a positive experience for our customers. If you're a customer service professional with a passion for delivering exceptional service, we want to hear from you!

Key Responsibilities

* Research, respond to, and resolve inquiries from our customers within 48 hours of receiving the inquiry, prioritizing based on customer impact

• Answer customer payment and invoice questions
• Assist customers with desired changes to their account
• Assist blithequark employees with questions and problems
• Provide a great blithequark customer experience
• Resolve difficult or complicated challenges diplomatically to best assist the customer and blithequark
• Maintain high-quality work, including timeliness, completeness, and accuracy
• Perform other tasks as assigned by the Manager of FinCare

Requirements

* High School Diploma/GED required

• Experience with Service Ticket/Case systems
• Experience with ERP systems
• Experience with Data Entry
• 1+ years of customer service experience
• Excellent verbal and telephone skills
• Type 50+ words per minute with high accuracy
• Regular and predictable attendance is a function of the job

Preferred Qualifications

* Bachelor's degree in a related field (e.g., business, communications, or customer service)

• Experience working in a fast-paced customer service environment
• Knowledge of financial systems and processes
• Experience with customer relationship management (CRM) software
• Certification in customer service or a related field (e.g., Certified Customer Service Representative (CCSR))

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a team environment and provide support to colleagues
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong technical skills, including proficiency in Microsoft Office and Google Suite

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including:

• Access to LinkedIn Learning online courses
• Opportunities for professional growth and development
• Mentorship programs
• Training and development workshops
• Career advancement opportunities

Work Environment and Company Culture

We're proud to offer a dynamic and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of collaboration, innovation, and customer-centricity. We're committed to creating a workplace that's welcoming, supportive, and empowering for all employees.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• Competitive salary
• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) with all offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal blithequark account
• Teleworking options from any registered location in the U.S. (role specific)

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

How to Apply

If you're a customer service professional with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you and learn more about your qualifications and experience. Apply Job! Apply for this job