Experienced Customer Support Specialist (Remote) - Part-time

Are you a customer-centric professional with a passion for delivering exceptional support experiences? Do you thrive in a dynamic environment where no two interactions are the same? Look no further than blithequark, a forward-thinking organization revolutionizing the pool service industry with a commitment to excellence and customer satisfaction. As an Experienced Customer Support Specialist at blithequark, you will play a vital role in shaping the company's reputation as a trusted provider of top-notch pool services. Working remotely in a part-time capacity (20-25 hours per week), you will be responsible for resolving customer queries, engaging with new and existing customers, and overseeing route optimization for technicians. If you're an excellent communicator with a knack for building trust and resolving complex issues, we want to hear from you.

About blithequark

blithequark is a professional take on the pool service industry, setting the new standard for excellent customer service. Our team of motivated, dynamic individuals, affectionately known as "Scouts," are dedicated to providing quality service built on reliability and customer confidence. We're a franchise that values community involvement, fun, and a positive attitude, and we're looking for like-minded individuals to join our team.

Key Responsibilities

As an Experienced Customer Support Specialist at blithequark, your key responsibilities will include:

• Responding to customer queries in a timely and accurate way, via phone, email, or chat
• Identifying customer needs and helping customers determine the best solution for their pool service needs
• Analyzing and reporting product malfunctions (for example, by testing different scenarios or impersonating users)
• Updating our internal CRM with information about technical issues and useful discussions with customers
• Monitoring customer complaints on social media and reaching out to provide assistance
• Informing customers about new offers or services
• Following up with customers to ensure their pool technical issues are resolved
• Gathering customer feedback and sharing with technician teams
• Overseeing the route optimization for technicians

Requirements

To succeed in this role, you should possess:

• Experience as a Customer Support Specialist or similar CS role
• Familiarity with the pool industry (a plus)
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling challenging customers and situations

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Previous experience in the pool industry
• Knowledge of CRM software and technical support systems
• Experience working in a remote or virtual environment
• Familiarity with social media platforms and online customer support tools

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. Our company culture values work-life balance, open communication, and continuous learning. We're a team that's passionate about delivering exceptional customer experiences and making a positive impact in our community.

Compensation and Benefits

As a part-time Customer Support Specialist at blithequark, you can expect:

• A competitive hourly rate of $15.00 per hour
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Flexible scheduling to accommodate your needs
• Access to cutting-edge technology and tools to enhance your productivity and efficiency

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional support experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Note

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to blithequark Corporate. Apply for this job