Experienced Customer Care Representative – Claims I: Delivering Compassionate and Exceptional Service in a Dynamic Call Center Environment

At blithequark, we're committed to providing top-notch customer care to our clients and claimants across the country. As a Customer Care Representative – Claims I, you'll play a vital role in delivering exceptional service, empathy, and compassion to every interaction. If you're passionate about helping others, possess excellent communication skills, and thrive in a fast-paced call center environment, we want to hear from you.

About blithequark

blithequark is a leading provider of employee benefits, absence management, and workforce productivity solutions. We're dedicated to helping employers attract and retain valuable human capital through thoughtful, inclusive benefit programs delivered with care. Our team of experts is passionate about innovation, customer satisfaction, and making a positive impact on people's lives.

Job Summary

As a Customer Care Representative – Claims I, you'll be responsible for managing inbound calls from clients and claimants, providing exceptional customer service, and resolving routine administrative technical issues. You'll work closely with our team to ensure seamless communication, accurate documentation, and timely resolution of claims-related inquiries. If you're a compassionate, patient, and detail-oriented individual with excellent communication skills, we encourage you to apply.

Key Responsibilities

* Manage inbound calls from clients and claimants, providing exceptional customer service and resolving routine administrative technical issues

• Accurately file and document client/claimant-specific information into our applicable system
• Adhere to all department standards, ensuring timely and efficient responses to client and claimant inquiries
• Consistently deliver exceptional customer service, measured by the results of our Quality Monitoring program
• Communicate effectively with all levels of management, demonstrating confidence, strong decision quality, and sound judgment
• Resolve routine administrative technical issues for applicable source systems
• Answer related claims questions for applicable clients specific to the Intake process and reporting missed time
• Maintain a high level of confidentiality and abide by HIPAA rules and regulations
• Reliable, regular, and predictable attendance to ensure appropriate staffing to handle call volume
• Perform other duties as assigned

Essential Qualifications

* Strong customer service skills, including politeness, friendliness, and helpfulness

• Ability to type and talk, with proven patience and understanding
• Active listening skills, with a demonstrated ability to work independently and remotely
• Strong attention to detail, with the ability to handle confidential information with utmost judgment and discretion
• Exceptional interpersonal communication skills, with the ability to work with a diverse workforce
• Proficient at maneuvering on a PC, with working knowledge of MS Office (Word, Excel, and Outlook)
• Ability to manage and meet departmental deadlines and key performance indicators
• Demonstrated ability in verbal and written skills, and reading comprehension
• Proven experience in providing quality customer service (preferably in a call center environment)
• Knowledge of medical terminology preferred
• Experience using web-based programs

Preferred Qualifications

* High-speed home internet installed for remote/teleworker setup

• Familiarity with HIPAA rules and regulations
• Experience working in a fast-paced, team-oriented, dynamic inbound/outbound call center environment

Work Environment

Our Customer Care Center operates 24 hours a day, 7 days a week, offering a variety of schedules due to our scope of coverage. As a Customer Care Representative, you'll be required to work a scheduled shift between core business hours (Mon-Fri, 4am-8pm Arizona time) and be open to working some holidays. You'll be expected to work sitting in one place, taking calls, and speaking for the entirety of your scheduled shift (excluding scheduled breaks and lunches).

Physical Requirements

* Sitting for prolonged periods of time, extensive typing, and using primarily the fingers rather than the entire hand

• Visual acuity sufficient to perform activities such as preparing and analyzing data and figures, transcribing notes, viewing a computer terminal, and extensive reading
• Hearing sufficient to understand verbal instruction and answer telephones

What We Offer

At blithequark, we believe that creating a more diverse, equitable, and inclusive culture allows us to realize more of our potential. And we can't do this without our most important asset – you. That's why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.

• An annual performance bonus for all team members
• Generous 401(k) company match that is immediately vested
• A choice of three medical plans (including prescription drug coverage) to suit your unique needs
• For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
• Multiple options for dental and vision coverage
• Company-provided Life & Disability Insurance to ensure financial protection when you need it most
• Family-friendly benefits, including Paid Parental Leave & Adoption Assistance
• Hybrid work arrangements for eligible roles
• Tuition Reimbursement and Continuing Professional Education
• Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program
• Ability to connect with colleagues around the country through our Employee Resource Group program and our Diversity Equity & Inclusion Council

Our Values

* Integrity

• Empowerment
• Compassion
• Collaboration
• Fun

EEO Statement

blithequark is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age, or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.

How to Apply

If you're a motivated, customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. Apply Job! Apply for this job