Experienced Seasonal Customer Service Agent – Remote Orkin Contact Center

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping people? If so, we invite you to join our dynamic team at blithequark, a leading provider of pest control services with a rich history spanning over 125 years. As a Seasonal Customer Service Agent, you will play a vital role in supporting our field offices and customers, while expanding your knowledge and increasing your earnings in a financially stable and growing industry.

About blithequark

At blithequark, our purpose is to help protect the world where we live, work, and play. With a legacy of innovation and a commitment to excellence, we have established ourselves as the industry leader in pest control services. Our award-winning training program ensures that our team members possess the skills and knowledge necessary to deliver top-notch service to our valued customers. As a Seasonal Customer Service Agent, you will be part of a talented team that values safety, professionalism, empathy, integrity, and innovation.

Responsibilities

As a Seasonal Customer Service Agent, you will be responsible for:

• Working remotely from your home office, equipped with the necessary computer and equipment to ensure your success
• Supporting our field's peak season, which starts building around February
• Managing the customer relationship to ensure best-in-class service
• Identifying opportunities for cross-selling and up-selling
• Assisting customers by offering remedies to retain business
• Utilizing gamification tools to measure performance and increase engagement virtually
• Collaborating with a bilingual team to provide exceptional service to our customers

What We Offer

* A variety of schedules, including nights, weekends, and holidays

• A comprehensive four-week quality training program, which will equip you with the skills and knowledge necessary to be successful
• Gamification methods to measure performance and increase engagement virtually
• Competitive pay and incentives, including a starting hourly rate of $16.73 and 3% sales commission
• A 401(k) plan with company match and employee stock purchase plan
• Opportunities for regular, full-time employment, based on business needs

Why Join blithequark?

* Founded in 1901, blithequark is a global residential and business service provider with a rich history of innovation and excellence

• Consecutive years of improved earnings with over 2 million customers
• blithequark is financially stable and growing as the largest subsidiary of Rollins, a leading global consumer and commercial services company
• Our Contact Center is a high-energy, fun, and collaborative work environment with strong management

Qualifications

To be successful as a Seasonal Customer Service Agent, you will need:

• High School/GED
• 1-2 years of customer service experience within or outside a call center
• Completion of a Culture Index assessment
• Verification of internet speed
• Ability to pass a computer assessment
• Ability to pass a background and drug screen
• Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
• A workspace with adequate furnishings (e.g., a desk and chair) and lighting
• Minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection with the ability to hard wire directly to a modem

Essential Skills and Competencies

* Excellent interpersonal and communication skills

• Strong computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Comfortable working in a high-volume role
• Excellent customer service soft skills, such as empathy
• Ability to prioritize tasks and manage time efficiently

Career Growth Opportunities and Learning Benefits

As a Seasonal Customer Service Agent, you will have the opportunity to:

• Expand your knowledge and skills in a financially stable and growing industry
• Increase your earnings through sales commission and incentives
• Develop your leadership skills through our comprehensive training program
• Collaborate with a talented team that values safety, professionalism, empathy, integrity, and innovation
• Participate in volunteer opportunities to give back to the community

Work Environment and Company Culture

At blithequark, we value a positive and inclusive work environment that promotes collaboration, innovation, and excellence. Our Contact Center is a high-energy, fun, and collaborative work environment with strong management. As a Seasonal Customer Service Agent, you will be part of a team that is dedicated to delivering exceptional service to our valued customers.

Compensation, Perks, and Benefits

* Starting hourly rate of $16.73

• 3% sales commission
• 401(k) plan with company match
• Employee stock purchase plan
• Opportunities for regular, full-time employment, based on business needs

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for the Seasonal Customer Service Agent position at blithequark. Please visit our website to register as a candidate and submit your application.

Equal Opportunity Employer

blithequark is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer. We are committed to creating a diverse and inclusive work environment that promotes excellence and innovation. Apply for this job