Experienced Customer Service Representative – Remote Support for USPS.com and Associated Applications

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join our team at blithequark as a Customer Service Representative (CSR) supporting the USPS.com and associated applications. As a CSR, you will play a vital role in providing technical assistance to end-users via live chat sessions and email inquiries, ensuring that their needs are met and their issues are resolved promptly.

About blithequark

blithequark is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Our company operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. We serve as a valued partner to essential government agencies and support every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit blithequark.com to learn how we're keeping people around the world safe and secure.

Responsibilities

As a Customer Service Representative at blithequark, you will be responsible for:

• Providing technical assistance to end-users on products and services via live chat sessions and email inquiries
• Resolving technical issues and meeting end-users' needs utilizing the provided software and Knowledgebase
• Ensuring that end-user problems are resolved within Service Level Agreement (SLA) parameters
• Maintaining end-to-end problem ownership of chat and email sessions
• Working in one or multiple work queues over various customer contact channels
• Escalating issues promptly to appropriate support teams when needed
• Ensuring compliance with all company and government policies and procedures
• Collaborating with Customer Support team colleagues and other support organizations as required
• Performing other related tasks as assigned

Day-to-Day Work Responsibilities

As a CSR, your day-to-day work responsibilities may include:

• Delivering customer satisfaction by resolving technical issues and meeting end-users' needs utilizing the provided software and Knowledgebase
• Ensuring that end-user problems are resolved within SLA parameters
• Maintaining end-to-end problem ownership of chat and email sessions
• Working in one or multiple work queues over various customer contact channels
• Escalating issues promptly to appropriate support teams when needed
• Ensuring compliance with all company and government policies and procedures
• Collaborating with Customer Support team colleagues and other support organizations as required
• Performing other related tasks as assigned

Qualifications

To be successful as a Customer Service Representative at blithequark, you will need to possess the following qualifications:

• High school graduate or equivalent and a minimum of one year customer service experience is required
• U.S. Citizenship or Green Card required
• Must have the ability to obtain and maintain a Public Trust clearance
• Type 45 WPM
• Ability to accurately document ticketing information with minimal errors and/or rework
• Ability to work independently, achieve productivity goals, and manage one's time
• Communicate effectively, both orally and in writing
• Attention to detail and a positive attitude
• Possesses the ability to successfully manage and prioritize concurrent tasks
• Proficiency using windows-based applications and software (Microsoft Office)
• Must be able to work on weekends and/or on rotating schedules if required

Preferred Qualifications

While not required, the following qualifications are preferred:

• Help desk/service desk experience desirable
• Live Chat and/or any Customer Relationship Management (CRM) software tools
• Degree from an accredited College/University preferred

Target Salary Range

The target salary range for this position is $30,000 - $48,000, representing the typical salary range for this position based on experience and other factors.

Benefits

At blithequark, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way.

• Paid Time-Off and Holidays
• Retirement
• Life & Disability Insurance
• Career Development
• Tuition Assistance and Student Loan Financing
• Paid Parental Leave
• Additional Benefits
• Medical, Dental, & Vision Care

Work Environment and Company Culture

As a remote CSR, you will be working from the comfort of your own home, with the flexibility to manage your own schedule and work environment. blithequark provides all the necessary hardware, software, and training required for the position, ensuring that you have everything you need to succeed. Our company culture is built on a foundation of trust, respect, and open communication, with a focus on employee growth and development.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit blithequark.com to learn more about our company and submit your application today.

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer, including Disability/Veteran. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. Apply for this job