Remote Customer Support Representative - New York
Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in a dynamic, global environment where innovation meets humanity? Look no further than blithequark, a leading provider of customer experience solutions, as we seek a talented Remote Customer Support Representative to join our team in New York. At blithequark, we're dedicated to making customers happy, and we're looking for like-minded individuals to help us achieve this mission. As a Remote Customer Support Representative, you'll be the face of our company, providing top-notch support to our clients and their customers. If you're a people person with a knack for problem-solving and a passion for delivering exceptional experiences, we want to hear from you.
About blithequark
blithequark is a global leader in customer experience solutions, helping some of the world's most iconic brands build engaged, pleased, and profitable customer experiences. With a rich history dating back to 1982, we've established ourselves as a trusted partner in the industry, known for our commitment to humanity and technology. Our team of experts is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks.
What You'll Be Doing
As a Remote Customer Support Representative, you'll play a critical role in delivering exceptional customer experiences. Your day-to-day responsibilities will include:
- Answering incoming communications from customers in a timely and professional manner
- Conducting research to provide accurate and helpful responses to customer inquiries
- Collaborating with internal teams to resolve customer issues and concerns
- Providing product or service knowledge to customers, either through phone, email, or chat
- Maintaining accurate records of customer interactions and issues
What You Bring to the Role
To succeed in this role, you'll need:
- At least 1 year of customer service experience, preferably in a remote or call center environment
- A high school diploma or equivalent
- Strong product or service knowledge, with the ability to recognize, apply, and explain it to customers
- Proficiency in computer software and hardware, with a high-speed internet connection (>25mbps)
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment
What You Can Expect
As a Remote Customer Support Representative at blithequark, you can expect:
- A supportive and inclusive work environment, with opportunities for career growth and professional development
- A competitive base wage starting at $18.92, plus performance bonus opportunities
- A comprehensive benefits package, including PTO, tuition reimbursement, health and wellness incentives, and more
- Access to thousands of free courses and training programs to support your career growth and development
- A dynamic and global team of curious lifelong learners, guided by our company values of humanity, innovation, and excellence
A Bit More About Your Role
At blithequark, we're committed to ensuring that you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching and engagement, to 1000s of free courses to support your career growth, we're dedicated to helping you succeed. Our TTEC community is here for you as one dynamic, global family, where you'll be valued, respected, and empowered to be your authentic self.
About Our Team
Our team is a diverse and inclusive group of individuals from all walks of life, united by our passion for delivering exceptional customer experiences. We're a global company with a presence in over 20 countries, and we're committed to building a workforce that reflects the communities we serve. We believe that diversity is our strength, and we're dedicated to creating a workplace where everyone feels valued, respected, and empowered to contribute their best.
Equal Opportunity Employer
blithequark is an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from qualified candidates of all backgrounds, and we're proud to be a Great Place to Work certified company in the United States. We're committed to creating a workplace where everyone feels valued, respected, and empowered to be their authentic self.
How to Apply
If you're a customer-centric individual with a passion for delivering exceptional experiences, we want to hear from you. Apply now to join our team as a Remote Customer Support Representative in New York. Apply for this job