Experienced Customer Service Representative – Ready Mix Concrete Operations
Are you a customer-focused individual with a passion for delivering exceptional service in a fast-paced environment? Do you thrive in a dynamic team setting where no two days are ever the same? If so, we invite you to join blithequark's Ready Mix Concrete division as an Experienced Customer Service Representative. In this role, you will be the face of our company, providing top-notch service to our customers while ensuring seamless delivery of our ready mix concrete products.
About blithequark
blithequark is a leading supplier of ready mix concrete products to state, federal, municipal, commercial, and private customers with operations throughout New York State. As a division of blithequark, our Ready Mix Concrete team is dedicated to providing exceptional service, quality products, and a commitment to safety and environmental responsibility. Our company values a culture that promotes growth, development, and internal promotion, making us an ideal choice for those seeking a rewarding career.
Job Summary
As an Experienced Customer Service Representative, you will be responsible for providing exceptional customer service in a fast-paced environment. You will work closely with our dispatch and customer service teams to ensure timely delivery of our products, while also maintaining accurate records and adhering to environmental regulations. This is an exciting opportunity to join a dynamic team and contribute to the success of our Ready Mix Concrete division.
Key Responsibilities
* Actively participate in weekly safety meetings (Toolbox Talks) to ensure a safe working environment
- Accurately proportion cement, aggregates, water, and admixtures in batches to load trucks
- Collaborate with dispatch and customer service teams to schedule and dispatch deliveries as needed
- Ensure compliance with applicable environmental regulations
- Conduct daily inspections of the plant and complete maintenance and record keeping
- Work overtime during peak season to meet customer demands
- Modify duties and tasks as needed to meet company requirements
- Call customers in advance of late deliveries or delays in service
- Proactively reach out to customers on new secured projects
Education and/or Experience
* Previous experience in customer service or a related field is preferred, but not required
- Management experience is also preferred, but not required
- Working knowledge of Microsoft Office is essential
- Flexible, well-organized, detail-oriented, and multi-tasked individuals are ideal for this role
Job Requirements and Skills
* Must be able to perform duties safely and maintain a safe working environment
- Plant Automation – Command Alkon knowledge is preferred but not required
- Solid communication skills (both verbal and written) are essential
- Knowledge of Microsoft Office programs is required
- Strong analytical skills and basic math skills are necessary
- Ability to work well in group problem-solving and meet deadlines
- Identify problems, gather, and analyze information to make recommendations
- Must pass a drug screen and background check before being employed by blithequark
What blithequark Offers You
* Highly competitive base pay
- Comprehensive medical, dental, and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A culture that values opportunity for growth, development, and internal promotion
About blithequark
blithequark has a long and proud heritage as a collection of hundreds of family businesses, regional companies, and large enterprises that together form the blithequark family. We operate in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
Why Join blithequark?
* Opportunity to work in a dynamic team environment
- Chance to contribute to the success of our Ready Mix Concrete division
- Comprehensive benefits package and competitive pay
- Culture that values growth, development, and internal promotion
- Opportunity to work in a small company environment with large international organization career opportunities
How to Apply
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! blithequark is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability--If you want to know more, please click on this link . Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity Apply Job! Apply for this job