Experienced Member Services Representative – Payments and Digital Strategy Team

Are you ready to embark on a new journey with a dynamic and innovative company like blithequark? Do you have a passion for delivering exceptional customer service and a knack for problem-solving? If so, we invite you to join our Payments and Digital Strategy team as an Experienced Member Services Representative.

About blithequark

At blithequark, we're not just a company – we're a family. We're a team of passionate individuals who are dedicated to making a difference in the lives of our customers and employees alike. With a rich history of innovation and a commitment to excellence, we're constantly pushing the boundaries of what's possible. Whether you're a seasoned professional or just starting your career, we offer a unique opportunity to grow, learn, and thrive in a fast-paced and dynamic environment.

Why You'll Love This Job

As a Member Services Representative on our Payments and Digital Strategy team, you'll have the opportunity to work on a wide range of exciting projects and initiatives. From processing transactions and resolving member inquiries to collaborating with cross-functional teams and driving process improvements, you'll be an integral part of our team's success. With a focus on delivering exceptional customer service and ensuring compliance with regulatory requirements, you'll be challenged to think creatively and develop innovative solutions to complex problems.

Key Responsibilities

* Complete data access and balancing tasks to ensure accurate and timely processing of transactions

• Coordinate return items with contributors, vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and related accounting standard ledger balancing
• Work member cases/assignments as assigned
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process mortgage payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, review, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from members for the timely and accurate processing of international and domestic wire transfer requests
• Research and verify incoming and outgoing wire transfer information
• Communicate with vendors to process wire transfers
• Understand and be familiar with outgoing and incoming wire transfer regulations
• Deposit check returns, review member returned checks on draft changes, process member checks, verify members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

Essential Qualifications

* High school degree or GED

• Intermediate Excel and Word experience
• Ability to work prolonged hours in support of business needs
• Ability to exercise excellent customer service skills
• Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet deadlines under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet deadlines
• Ability to maintain excellent performance and attendance
• Must pass relevant blithequark and Credit Union pre-employment compliance exams

Preferred Qualifications

* Previous customer/member service experience

• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience

Skills and Competencies

* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

• Ability to work in a fast-paced environment and handle multiple responsibilities
• Ability to exercise excellent customer service skills
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet deadlines under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimum supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail

What You'll Get

At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes:

• Travel Perks: Ready to explore the world? You, your family, and your friends can access 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning – we also offer digital health visits, flexible spending accounts, and more.
• Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need.
• 401(k) Program: Available upon hire, and depending on the workgroup, company contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Join Our Team

At blithequark, we're not just looking for employees – we're looking for team members who share our passion for delivering exceptional customer service and making a difference in the lives of our customers and employees. If you're a motivated and dedicated individual who is looking for a new challenge, we invite you to join our team as an Experienced Member Services Representative. Apply now and take the first step towards a rewarding and exciting career with blithequark! Apply Job! Apply for this job