Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO) at blithequark

Are you a problem solver with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two calls are the same? If so, we invite you to join the blithequark team as an Experienced Customer Service Coordinator – Business Government Customer Organization (BGCO). In this role, you will be at the heart of our business and government customer service operations, working remotely from the comfort of your home office to deliver a superior customer experience.

About blithequark

At blithequark, we power and empower how people live, work, and play by connecting them to what brings them joy. We do what we love – driving innovation, creativity, and impact in the world. Our team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together – lifting our communities and building trust in how we show up, everywhere & always. We're a place where the true you can learn, grow, and thrive.

What You'll Be Doing

As an Experienced Customer Service Coordinator – BGCO, you will be responsible for delivering exceptional customer experiences to our business and government customers. Your role will involve:

• Growing our business within existing accounts
• Building customer relationships, earning their loyalty and trust
• Asking questions, listening intently, and identifying what the customer really needs
• Troubleshooting problems and resolving a range of customer issues about device(s), billing, and/or service concerns
• Selling the value of blithequark solutions and increasing company revenue
• Being solution-oriented and proactive, providing first call resolution eliminating repeat calls and reducing unnecessary transfers
• Delivering efficient customer support on large accounts using web-based tools

Key Responsibilities

* Provide exceptional customer service to business and government customers via phone

• Grow business within existing accounts through upselling and cross-selling
• Build and maintain strong relationships with customers to earn their loyalty and trust
• Troubleshoot and resolve customer issues in a timely and professional manner
• Sell the value of blithequark solutions to increase company revenue
• Provide first call resolution to eliminate repeat calls and reduce unnecessary transfers
• Use web-based tools to deliver efficient customer support on large accounts

What We're Looking For

We're looking for problem solvers who lead with empathy. When our business and government customers come to us with complex challenges, you'll respond with patience, ensuring they feel heard and cared for. You'll be motivated by change and willing to try new things to better serve our customers. You'll need to have:

• Bachelor's degree or one or more years of work experience
• One or more years of customer service and/or sales experience
• Ability to meet all home office requirements
• Willingness to work a flexible work schedule including evenings and weekends

Preferred Qualifications

* College degree

• Experience with facilitation and communication across all levels of the organization
• Experience resolving customer issues, billing, and/or handling product Q&A
• Experience promoting and/or selling products and services
• Experience applying technical knowledge to troubleshoot customer issues with evolving technologies
• One or more years of technical support experience
• Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment
• Technical acumen and interest in learning new technologies

Work Environment

This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. It's essential to have a private workspace free of distractions to set you up for success. To be eligible for this position, you must be located within a 90-minute commute of the West Valley City, UT BGCO location. You'll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping you grow and develop your skills. As an Experienced Customer Service Coordinator – BGCO, you'll have access to:

• Ongoing training and development opportunities to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• A collaborative and inclusive work environment that encourages authenticity and fosters a sense of belonging
• A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off

Equal Employment Opportunity

We're proud to be an equal opportunity employer – and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

How to Apply

If you're a motivated and empathetic individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Job! Apply for this job