Experienced Customer Service Representative – Deliver Exceptional Experiences for Global Travelers at blithequark
Are you a customer service superstar with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking a highly motivated and customer-focused Customer Service Representative to join our team of dedicated professionals who are passionate about redefining the way people travel.
About blithequark
As a leading digital transformation company, blithequark has been revolutionizing the way people live, work, and travel for over 35 years. We combine the speed and insight of design thinking with the scale and accuracy of data analytics to create transformed and automated customer experiences that drive business growth and customer satisfaction. With a global presence across industries, including financial services and healthcare, we're committed to helping our customers achieve greater agility and success in the digital age.
Job Summary
As a Customer Service Representative at blithequark, you'll play a critical role in delivering exceptional service and solutions to our customers through inbound calls. You'll work with leading technologies and systems, and have a dedicated team of leaders and peers to support you every step of the way. If you're a customer service enthusiast with a proven track record of success, we want to hear from you!
Key Responsibilities
* Deliver exceptional customer service and solutions through inbound calls, ensuring that every interaction is personalized, empathetic, and effective
- Utilize probing question skills to actively listen to customer inquiries and concerns, and provide tailored solutions to meet their needs
- Meet and exceed sales targets, while managing and overcoming objections to reduce churn and drive customer retention
- Collaborate with a dedicated team of leaders and peers to share best practices, provide support, and drive continuous improvement
- Stay up-to-date with the latest technologies and systems, and adapt to changing customer needs and preferences
What We Offer
* Competitive pay rate: $15.00 - $20.00/hr
- Flexible scheduling: 8 hours per day, 5 days per week (anywhere from 6am-12am PST)
- All technical equipment needed to be successful, including a quiet and distraction-free workspace, excellent internet connectivity, and a smartphone (iOS or Android)
- Medical, dental, and vision benefits
- Paid training and PTO
- Advancement opportunities: 80% of our frontline leaders have been promoted from within
- Additional pay incentives and monthly rewards and recognition programs
- Employee discounts
- EAP and Health and Wellness programs, including a personal trainer dedicated to your success
Qualifications
* Excellent verbal and written communication skills, with strong multitasking abilities
- Driven by solving problems and meeting goals, with a proven track record of success in customer service and sales
- Familiarity with Microsoft Office tools
- High school diploma or equivalent
- Experience in customer service and sales, with a passion for delivering exceptional experiences
Requirements to Work from Home
* A quiet and distraction-free, secure place to work
- Excellent internet connectivity: internet access speeds of 2 Mbps upload and 10 Mbps download (the faster the better!)
- In-house network, and a hard-wired internet connection capable of continuously supporting outstanding call quality and high-speed response rates
- Wireless and/or satellite internet service providers are not compatible with our systems
- A smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications
Why Join blithequark?
* Be part of a dynamic and innovative company that's redefining the way people travel
- Collaborate with a talented team of professionals who are passionate about delivering exceptional experiences
- Enjoy a competitive pay rate and comprehensive benefits package
- Take advantage of advancement opportunities and career growth
- Enjoy a flexible and supportive work environment that allows you to thrive and succeed
How to Apply
If you're a customer service superstar with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team of dedicated professionals who are passionate about redefining the way people travel. Apply for this job