Experienced Remote Customer Service Fraud Specialist – Payment Technology and Security
At blithequark, we're revolutionizing the way people move money between buyers and sellers using our cutting-edge payments solutions for credit, debit, prepaid, and merchant services. Our global team of experts helps over 3 million companies, more than 1,300 financial institutions, and over 600 million cardholders achieve success and grow with confidence. We're passionate about delivering best-in-class payment technology and software solutions that make a real difference in people's lives.
Join Our Dynamic Team and Shape the Future of Payments
As a Remote Customer Service Fraud Specialist at blithequark, you'll play a vital role in protecting our customers from financial loss and ensuring the integrity of our payment systems. If you're passionate about customer service, fraud detection, and payments technology, we want to hear from you!
What Will You Do?
As a Remote Customer Service Fraud Specialist, you'll be responsible for:
- Responding to 25 or more account inquiries per hour, providing merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
- Assisting with the completion of lost/stolen reports, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity.
- Building credit card replacement orders and completing shipping materials.
- Developing knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations, and analytic techniques, and the expertise of more experienced fraud analysts.
What We're Looking For in This Role
We're seeking a highly motivated and detail-oriented individual with a passion for customer service and payments technology. If you have:
- A High School Diploma or Equivalent
- A minimum of at least six months of contact center or work-from-home contact center experience in the last 18 months
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
- Flexibility to work mid-shift to late shifts, including weekends
- Willingness to be on camera at all times
- Strong attention to detail and ability to follow procedures
Preferred Qualifications
* 12 months of contact center or work-from-home contact center experience in the last 18 months
- Banking customer service experience
What We Offer
As a Remote Customer Service Fraud Specialist at blithequark, you'll enjoy:
- Competitive hourly rate of $15.00 per hour
- Comprehensive benefits package, including medical, dental, and vision care, EAP programs, paid time off, recognition programs, retirement, and investment options
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
What We Value
At blithequark, we're committed to creating an inclusive and diverse work environment that values and respects all employees. We believe in equal employment opportunities and provide reasonable accommodations for applicants and employees with disabilities.
How to Apply
If you're passionate about customer service, payments technology, and fraud detection, we want to hear from you! Apply now and take the first step towards a rewarding career with blithequark. Apply Now!
About blithequark
blithequark is a leading provider of payment technology and software solutions, helping millions of people and businesses move money safely and securely. Our global team of experts is dedicated to delivering best-in-class payment solutions that make a real difference in people's lives.
Equal Employment Opportunity
blithequark is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law. If you require reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected]. Apply for this job