Experienced Healthcare Patient Customer Service Representative – Revenue Cycle Management Expert

At blithequark, we're revolutionizing the world of Revenue Cycle Management by providing exceptional customer service based revenue cycle management services. Our commitment to fostering a corporate culture of excellence and trust among clients and employees has earned us a reputation as a leader in the industry. With a rich history dating back to 2008, we've evolved from a medical billing company to an integrated data-driven RCM solution for laboratories, urgent care, physicians, therapists, and other healthcare-related professionals. Our journey has been marked by innovation and a relentless pursuit of excellence. By leveraging decades of experience and developing our own proprietary technology, we've improved our client experience and overall financial performance. Our exceptional client satisfaction history, managing over $1 billion of claims, a 20,000+ payer enrollment track record across all 50 states, and a 98 percent clean claim rate, are a testament to our commitment to quality. As we continue to grow and expand our services, we're seeking an experienced Healthcare Patient Customer Service Representative to join our team. If you're passionate about delivering exceptional customer service and have a strong background in medical billing and collections, we encourage you to apply.

Job Summary:

We're looking for a highly skilled and motivated Healthcare Patient Customer Service Representative to join our team. As a key member of our revenue cycle management team, you'll be responsible for providing exceptional customer service to patients, answering their questions, and resolving their concerns in a timely and professional manner. If you're a self-motivated, multitasking, and team player with a strong attention to detail, we want to hear from you.

Responsibilities:

* Answer patient calls regarding EOBs and research balances

• Manage patient refunds
• Process patient payments
• Provide a positive customer service experience to clients, guests, and patients
• Consistently demonstrate extensive attention to detail, organization, and multi-tasking skills
• Collaborate with internal teams to resolve patient concerns and issues
• Stay up-to-date with changing regulations and industry developments
• Participate in ongoing training and professional development to enhance skills and knowledge

Requirements:

* A minimum of one year of experience in medical billing and collections

• Current knowledge of medical billing and reimbursement for commercial insurance, Medicaid, and Medicare
• Thorough understanding of EOBs, and the ability to effectively communicate by phone and in writing with patients
• Strong attention to detail, organization, and multi-tasking skills
• Ability to provide a positive customer service experience to clients, guests, and patients
• Self-motivated, multitasking, and a team player
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and meet deadlines
• Proficiency in Microsoft Office and other software applications

Preferred Qualifications:

* Experience working in a revenue cycle management environment

• Knowledge of proprietary technology and systems
• Certification in medical billing and collections (e.g., CBCS, CCS-P)
• Experience working with electronic health records (EHRs) and practice management systems (PMS)

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong attention to detail and organizational skills
• Ability to multitask and prioritize tasks effectively
• Self-motivated and proactive approach to problem-solving
• Strong analytical and critical thinking skills
• Ability to work in a fast-paced environment and meet deadlines
• Proficiency in Microsoft Office and other software applications
• Strong knowledge of medical billing and reimbursement for commercial insurance, Medicaid, and Medicare

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to investing in our staff and providing opportunities for career growth and development. As a Healthcare Patient Customer Service Representative, you'll have access to ongoing training and professional development programs, including:

• Ongoing training and education on medical billing and collections
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Access to proprietary technology and systems

Work Environment and Company Culture:

We're proud of our positive and fun working environment at blithequark. Our team is dedicated to delivering exceptional customer service and working collaboratively to achieve our goals. As a Healthcare Patient Customer Service Representative, you'll be part of a dynamic and supportive team that values innovation, excellence, and teamwork.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• Competitive wage and salary
• Paid time off (PTO)
• Health insurance
• Dental insurance
• Life insurance
• Employee recognition plan
• Opportunities for career advancement and professional growth

How to Apply:

If you're passionate about delivering exceptional customer service and have a strong background in medical billing and collections, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply Now! Apply for this job